Shauna Nerlich
Seal Beach
Summary
Dynamic and results-oriented professional with extensive experience in safety management and visitor relations. Excelled in emergency planning and wildlife conservation, enhancing park safety and guest satisfaction. Skilled in adaptive programming and leadership, demonstrated by effective incident management and team coordination. Proven track record of achieving operational excellence and fostering community engagement. Experienced with organizing diverse recreational activities ensuring positive participant experience. Utilizes strong planning and leadership abilities to manage events and resources efficiently. Knowledge of fostering community involvement and promoting active lifestyles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Recreation Technician
USDA Forest Service
02.2024 - Current
- Ensured safety and compliance with regulations by conducting regular inspections of equipment, facilities, and grounds.
- Provided exceptional customer service to participants, addressing concerns and offering information about available resources.
- Facilitated positive communication between participants, staff members, community partners, and management teams within the organization.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Visitor Service Assistant
National Parks Service
12.2021 - 06.2022
- Assisted in maintaining visitor database, ensuring accuracy and confidentiality of personal information.
- Acted as a positive and professional representative of the venue, promoting its mission and values to all guests during their visit.
- Participated in staff meetings to discuss best practices, stay updated on current exhibitions, and strategize improvements in visitor services operations.
- Trained new Visitor Service Assistants on protocols and procedures, ensuring consistent levels of service across the team.
- Provided exceptional customer service to diverse audiences, addressing concerns promptly and professionally.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Sold admission, processed payments, and issued tickets.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Park Ranger
Oregon State Parks And Recreation
05.2021 - 10.2021
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Monitored campground conditions regularly to ensure compliance with health regulations and address any necessary improvements proactively.
- Sold admission, processed payments, and issued tickets.
Residential Technician
Discover Recovery
07.2019 - 04.2021
- Supervised 20 group home residents in all daily activities of residential program.
- Assisted in administration of medications and worked with pharmacy to replenish medications.
- Helped residents with grooming, bathing, dressing and feeding.
- Maintained detailed records of completed tasks, inventory levels, and upcoming maintenance activities for effective resource allocation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Animal Control Officer
Monroe County
08.2018 - 06.2019
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Captured domestic and wild animals.
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Assisted in locating and identifying if a crocodile was a threat to the public.
Construction Worker
Barlow Construction
01.2017 - 08.2018
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Fireman (Engineer)
Coast Guard
06.2012 - 06.2016
- Engineer on small boats.
- Continuously improved professional skills through participation in industry workshops, seminars, and trainings for marine mechanics.
- Promoted a safe working environment by adhering to OSHA guidelines and implementing safety training programs for all staff members.
- Diagnosed complex mechanical issues accurately, utilizing advanced troubleshooting techniques and specialized diagnostic tools.
- Conducted search and rescue operations.
- Conducted recreation stops to educate the public on the area and inspect vessels for safety gear required on their vessel.
- Conducted law enforcement patrols, stopped drug smuggling boats from entering the country and prepared case packages.
- Conducted Helicopter operations.
- Escorted submarines and cruise ships in and out of port.
Deputy Sheriff (Detentions Deputy)
San Diego County Sheriff's Department
06.2007 - 06.2012
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assigned to the tactical team.
- Firearms Instructor.
- One of few deputies to work the psychiatric unit.
- Acted as the evidence deputy and fire deputy on my team.
Sergeant (Radio Operator)
US Marines Corps
04.2003 - 04.2007
- Served as a radio operator
- Built antennas and communications between ground and air operations.
- Marine Corps Martial Arts Instructor
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in training Marines to deploy to Iraq.
- In charge of 20 Marines while conducting deployment training.
Education
Associate of Arts -
College of The Florida Keys
Key West, FL05-2018
Skills
- Safety management
- Adaptive programming
- Activity scheduling
- Outdoor activity coordination
- Incident management
- Emergency planning
- Incident reports
- Park equipment maintenance
- Visitor relations
- Trail maintenance
- Wildlife conservation
Certification
EMT
Firearms Instructor
Marine Mammal trainer
ATV
ICS 100, 200, 800
IS 5.A Intro to Hazardous Materials
S190 Intro to Wildland Fire Behavior
S130 Fire Fighter Training
L180 Human Factors in the Wildland Fire Service
Intro to NEPA
Wilderness Ranger Academy
Intro to trail construction
Awards
Certificate of Appreciation- USDA
Coast Guard Commendation Medal
Coast Guard Unit Commendation Ribbon
Coast Guard Meritorious Team Commendation Ribbon x2
Coast Guard Commandant Letter of Commendation Ribbon
National Defense Service Medal
Coast Guard and Marines Good Conduct Medals
Meritorious Mast
Korean Defense Medal x3
Humanitarian Service Medal
Global War on Terrorism Service Ribbon
Sea Service Ribbon x3
Navy and Marine Corps Achievement Medal x2
Iraq Campaign Medal
Timeline
Recreation Technician
USDA Forest Service
02.2024 - Current
Visitor Service Assistant
National Parks Service
12.2021 - 06.2022
Park Ranger
Oregon State Parks And Recreation
05.2021 - 10.2021
Residential Technician
Discover Recovery
07.2019 - 04.2021
Animal Control Officer
Monroe County
08.2018 - 06.2019
Construction Worker
Barlow Construction
01.2017 - 08.2018
Fireman (Engineer)
Coast Guard
06.2012 - 06.2016
Deputy Sheriff (Detentions Deputy)
San Diego County Sheriff's Department
06.2007 - 06.2012
Sergeant (Radio Operator)
US Marines Corps
04.2003 - 04.2007
EMT
Firearms Instructor
Marine Mammal trainer
ATV
ICS 100, 200, 800
IS 5.A Intro to Hazardous Materials
S190 Intro to Wildland Fire Behavior
S130 Fire Fighter Training
L180 Human Factors in the Wildland Fire Service
Intro to NEPA
Wilderness Ranger Academy
Intro to trail construction
Associate of Arts -
College of The Florida Keys
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