SHAUNA MOORE
Ottawa,Canada
Summary
Results-oriented Team Leader specializing in crisis resolution and employee development. Expertise in enhancing operational efficiency and fostering collaboration through effective communication and incident reporting. Focused on productivity, team coordination, and strategic planning to drive project success and maintain high customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Unit Steward
Children's Hospital of Eastern Ontario
01.2025 - Current
- Advocated for fair treatment of employees during disciplinary actions and grievance processes, ensuring clarity and transparency.
- Promoted workers' rights while balancing organizational interests, fostering a supportive workplace culture.
- Facilitated communication between union members and management to ensure effective dialogue.
- Collaborated with committees to enhance workplace policies and practices, improving employee engagement and satisfaction.
Bargaining Team
Children's Hospital of Eastern Ontario
01.2025 - Current
- Negotiated with management and labor relations, presenting proposals, explaining rationales, and evaluating employer offers to advocate for union interests.
- Attended caucus meetings with union representative to align on objectives for new collective agreement.
- Updated team members on bargaining team decisions to ensure alignment.
- Collected insights from team members from team members to prioritize contract negotiations. and feedback from co-workers to prioritize key contract issues.
Team Lead
Children's Hospital of Eastern Ontario
Ottawa, Ontario
2021 - Current
- Promoted to leadership role, recognized for strong work ethic and exceptional customer service.
- Delegated tasks aligned with individual skill sets, enhancing overall team efficiency.
- Mentored junior staff, enhancing clinical skills and fostering teamwork.
- Facilitated interdepartmental communication, improving collaboration and operational flow.
- Evaluated processes for improvement and executed necessary changes.
- Supported management in developing strategic plans for future projects and initiatives.
SECURITY OFFICER
Children's Hospital of Eastern Ontario
01.2003 - Current
- Ensured safety and welfare of patients, staff, and visitors throughout facility.
- Enforced access control measures in accordance with established protocols.
- Conducted thorough security patrols of facility grounds, parking lots, and perimeter areas.
- Ensured compliance with Trespass to Property Act and Criminal Code of Canada to protect facility.
- Responded effectively to hospital emergency codes with calm resolve and sound judgment.
- Executed dispatch calls with clear communication to facilitate timely resolutions.
- Prepared detailed incident reports to document security events and enhance response strategies.
- Addressed security issues promptly while operating with minimal supervision.
- Maintained organized security documentation using Excel, SharePoint, and internal logs to ensure accurate record-keeping.
- Execute excellent customer service skills by issuing keys, lockers, and parking passes to both staff and visitors.
- Respond to all security emails
Education
Certificate -
Non-Violent Crisis Intervention Training
10-2025
Certificate -
Use of Force Training
09-2025
Safety Habits -
01.2024
De-Escalation Observe and Manage Behavior -
01.2024
Managing Resistive Behavior Training -
01.2022
Sharp Edge Weapon Training -
01.2022
Fire safety and Emergency Codes -
01.2022
Yellow Belt Training -
01.2021
SafeWards Model of Care -
01.2020
Trauma Informed Care -
01.2020
IMS -100 (Incident Management System) -
01.2018
Skills
- Results-oriented team leadership
- Crisis and conflict resolution
- Emergency management
- Customer-focused service
- Employee training and development
- De-escalation techniques
- Verbal and written communication
- Leadership and collaboration
- Customer relationship management
- Loyalty and dedication
- Organization and prioritization
- Interpersonal skills
- Incident reporting
- Surveillance software proficiency
- Scheduling and coordination
References
Available upon request
Volunteer Experience
Team Manager/Treasurer, Stittsville Rockets U13 House Team, Responsible for managing team schedules for practices and games. Team communication via email and App, Organizing team events, team photos, hotel bookings. Manage team bank account with banking institution, Collecting team fees, maintain bank account by accepting E transfers and paying bills
Professional Development
- Safety Habits, 01/01/24
- De-Escalation Observe and Manage Behavior, 01/01/24
- Yellow Belt Training, 01/01/21
- SafeWards Model of Care, 01/01/20
- Trauma Informed Care, 01/01/20
- Managing Resistive Behavior Training, 01/01/22
- Sharp Edge Weapon Training, 01/01/22
- Non-Violent Crisis Intervention Training, 01/01/21
- Fire safety and Emergency Codes, 01/01/22
- IMS -100 (Incident Management System), 01/01/18
- City of Ottawa by law and Regulatory Services (Parking Enforcement), 5061
Timeline
Unit Steward
Children's Hospital of Eastern Ontario
01.2025 - Current
Bargaining Team
Children's Hospital of Eastern Ontario
01.2025 - Current
SECURITY OFFICER
Children's Hospital of Eastern Ontario
01.2003 - Current
Team Lead
Children's Hospital of Eastern Ontario
2021 - Current
Certificate -
Non-Violent Crisis Intervention Training
Certificate -
Use of Force Training