Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shauna Mamona

Medicine Hat

Summary

Dynamic entrepreneur with a proven track record as the owner of Casa Amigos Cantina and Infinite Glow Spa. Expert in business planning and customer engagement, I successfully enhanced service offerings and increased client retention through innovative marketing strategies. Skilled in inventory management and staff training, I fostered high-performing teams dedicated to exceptional service.


I am a very fast learner and adapt very easily. I enjoy working independently as well as with a team.

Overview

14
14
years of professional experience

Work History

Restaurant Owner

Casa Amigos Cantina
08.2021 - Current
  • Oversaw daily operations ensuring exceptional service and customer satisfaction.
  • Developed menu offerings based on seasonal ingredients and customer preferences.
  • Managed inventory control, reducing waste through efficient purchasing practices.
  • Implemented staff training programs enhancing service quality and team performance.
  • Analyzed sales data to identify trends, adjusting strategies for increased profitability.
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Recruited, hired, and trained talented staff to fill vacancies.

Spa Owner

Infinite Glow Spa
04.2011 - 01.2022
  • Developed comprehensive spa treatment menu to enhance customer satisfaction and service offerings.
  • Implemented marketing strategies resulting in increased client retention and brand visibility.
  • Oversaw daily operations to ensure compliance with health regulations and quality standards.
  • Analyzed client feedback to refine services and address areas for improvement effectively.
  • Overhauled the spa''s website design for improved user experience and increased online bookings as a result of the redesign efforts.
  • Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
  • Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree - Laser Technology

Vancouver Laser Tech And Esthetics
Remote To Calgary AB
06-2010

High School Diploma -

Medicine Hat High School
Medicine Hat, AB
06-1997

Skills

  • Business planning
  • Customer engagement
  • Inventory management
  • Staff management
  • Financial planning
  • Employee scheduling
  • Health code compliance
  • POS system operation
  • Operations management
  • Schedule management
  • Labor cost controls
  • Customer service

Timeline

Restaurant Owner

Casa Amigos Cantina
08.2021 - Current

Spa Owner

Infinite Glow Spa
04.2011 - 01.2022

No Degree - Laser Technology

Vancouver Laser Tech And Esthetics

High School Diploma -

Medicine Hat High School

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Shauna Mamona