Shauna MacNeil
Oshawa,ON
Summary
- Detail-oriented support worker with a versatile background in foster care and customer service. Known for exceptional organizational skills and adaptability, ensuring efficient task management and positive client interactions.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
Foster Care Support Worker
Fostering Family Relations
Oshawa, Ontario
07.2024 - Current
- Provide comprehensive support to clients in home and classroom environments.
- Assist foster parents with daily routines and responsibilities within their homes.
- Ensure completion of daily tasks including hygiene, medication, meals, school appointments, and chores.
Production Worker
Value Village
Whitby, Ontario
08.2023 - 08.2024
- Sorted clothes and tagged racks for efficient inventory management.
- Removed old clothing and recycled materials to promote sustainability.
- Conducted daily maintenance of sections, ensuring organization and cleanliness.
Cashier
Real Canadian Super Store
Oshawa
12.2021 - 06.2022
- Processed customer transactions with accuracy and efficiency at checkout.
- Assisted customers with product inquiries and navigation throughout store.
- Handled cash, credit, and debit transactions securely to minimize errors.
- Maintained cleanliness and organization of checkout area for optimal operations.
Customer Service Representative
BMO Bank of Montreal
Oshawa, Ontario
03.2011 - 12.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction issues to enhance satisfaction.
- Educated customers on available banking products and services.
- Developed strong customer relationships to foster repeat business.
- Trained new employees on customer service protocols and best practices.
- Ordered cash for branch operations and ATMs to ensure availability.
Receptionist
White Ciffe Retirement Home
Courtice, Ontario
04.2003 - 06.2011
- Greeted residents and visitors warmly at front desk to create welcoming atmosphere.
- Managed incoming calls by directing them to appropriate staff members efficiently.
- Assisted residents and families with inquiries, ensuring prompt responses.
- Maintained clean and organized reception area to enhance first impressions.
- Supported administrative tasks, including filing and data entry, to improve operational flow.
- Collaborated with other departments to assist in various tasks as needed.
Personal Banker Officer
TD Canada Trust
Pickering, Ontario
07.1998 - 04.2002
- Educated customers on financial products and services offered.
- Provided comprehensive customer service to clients, including responding to inquiries and resolving complaints.
- Processed loan applications and assisted with mortgage closings.
- Opened and serviced accounts within authorized limits.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
Education
Business Administration Diploma - Human Resources Management
Durham College of Applied Arts And Technology
Oshawa 04-1998
Skills
- Foster care documentation
- Client advocacy
- Crisis intervention
- Resource coordination
- Policy compliance
- Child welfare expertise
Certification
End of Life Doula Certificate
Timeline
Foster Care Support Worker
Fostering Family Relations
07.2024 - Current
Production Worker
Value Village
08.2023 - 08.2024
Cashier
Real Canadian Super Store
12.2021 - 06.2022
Customer Service Representative
BMO Bank of Montreal
03.2011 - 12.2021
Receptionist
White Ciffe Retirement Home
04.2003 - 06.2011
Personal Banker Officer
TD Canada Trust
07.1998 - 04.2002
Business Administration Diploma - Human Resources Management
Durham College of Applied Arts And Technology