Shauna Leary
Red Deer,Canada
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Team Leader
Canada Mental Health Association
Red Deer, Alberta
08.2025 - Current
- Led team meetings to discuss mental health initiatives and program development.
- Coordinated community outreach programs to promote mental health awareness and resources.
- Mentored staff on best practices in client support and empathetic communication techniques.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Addictions Worker
Safe Harbour Society
Red Deer, AB
07.2022 - 10.2025
- Maintained safety and control of guests in high-risk environment of intoxicated/drug use shelter to ensure well-being.
- Administered medication according to established guidelines.
- Identified and resolved issues promptly to minimize disruptions and maintain shelter operations.
- Managed interactions with aggressive or highly emotional guests to ensure safety and calmness.
- Administering medication when required.
- Accessing and resolving issues as they occur.
- Maintained accurate records of client information and service plans.
- Trained new staff on organizational policies and best practices for care delivery.
Community Support Worker
Employment Placement & Support Services
Red Deer, AB
10.2015 - 06.2022
- Supported individuals with complex needs including mental illness and addictions in their daily lives.
- My title is a community Support Worker. I support individuals in their day-to-day day living.
- Assisted individuals in accessing community resources and services.
- Guided clients through job search processes and skill development activities.
- Coordinated support plans tailored to individual client needs and goals.
Daycare Provider
Shauna's Little Dayhome
Red Deer, AB
03.2007 - 07.2015
- Ensured safe environment for children in care.
- Transported children safely to school and other activities. to and from school on a regular basis.
- Provided healthy snacks and meals.
Youth Custody Correctional Officer
Calgary Young Offender Centre
Calgary, AB
11.2002 - 05.2008
- Maintained safety and control of youth while following policies and procedures.
- Supervised daily activities of young offenders in a secure facility.
- Conducted regular safety inspections to maintain a secure environment.
- Enforced facility rules and regulations to ensure compliance and order.
Education
Human Services Diploma -
Thompson Rivers University
Kamloops, BCCorrectional Security Officer Training Certificates -
Justice Institution British Columbia
New Westminster, BCDogwood Diploma -
Eagle River Secondary
Sicamous, BCSkills
- Mental health support
- Crisis management
- Substance use intervention
- Trauma-informed care
- Autism support
- Developmental Disabilities Experience
- Dementia support
- Caregiving
- Home Care
- Customer service
- Administrative Experience
- Facility management
- Microsoft Office
- Microsoft Word
- Word processing
- Computer skills
- Filing
- Time management
- Safety management
- Conflict de-escalation
- Conflict resolution
- Client advocacy
- Team leadership
- Team development
- Team empowerment
- Staff training
- Effective communication
- Problem solving
- Complex problem solving
- Attention to detail
- Performance evaluations
- Reporting documentation
- Emotional intelligence
- Influencing skills
- Reporting documentation
- Complex problem solving
Certification
- Trauma informed Care
- First Aid and CPR
- WHMIS
- Non-Violent Crisis Intervention
- Mental Health first Aid
- Food Safety
- Workplace Bullying for Employees
- Conflict Resolution Training
- Infection Prevention and Control Basic Awareness Training
- Conflict Management Training
- Be There Mental Health Training
- Mental Health Diploma (online courses)
Timeline
Team Leader
Canada Mental Health Association
08.2025 - Current
Addictions Worker
Safe Harbour Society
07.2022 - 10.2025
Community Support Worker
Employment Placement & Support Services
10.2015 - 06.2022
Daycare Provider
Shauna's Little Dayhome
03.2007 - 07.2015
Youth Custody Correctional Officer
Calgary Young Offender Centre
11.2002 - 05.2008
Human Services Diploma -
Thompson Rivers University
Correctional Security Officer Training Certificates -
Justice Institution British Columbia
Dogwood Diploma -
Eagle River Secondary