Shauna Kupchanko
Beamsville,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
38
38
years of professional experience
Work History
Senior Manager Clinical
Specialty Health Network
Misissauga
06.2021 - Current
- Manages a team of 8+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentors junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Coordinates with internal departments to ensure successful execution of projects according to timeline.
- Identifies areas of improvement within existing operations through process analysis and benchmarking studies.
- Developed long-term relationships with key stakeholders including patients, clinics/physicians, pharma customers.
- Conduct regular performance appraisals for direct reports to provide feedback on their work performance.
- Establish effective communication channels between different departments within the organization.
- Participate in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Maintain adequate staffing to meet objectives within budget.
- Inspect completed work to drive quality, timeliness and company standards.
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Plan and led team meetings to communicate new and ongoing priorities.
- Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegate work to staff, setting priorities and goals.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organize team activities to build camaraderie and foster pleasant workplace culture.
- Plan and deliver training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
Senior Case Manager
Specialty Health Network
Mississauga
10.2018 - Current
- Provide clinical guidance and support to nursing staff while ensuring quality of work.
- Conduct home visits to assess patient's readiness for therapy and provide necessary education and resources.
- Monitored patient progress and reported changes in condition to physicians.
- Coordinated communication with healthcare providers.
- Ensure compliance with all relevant policies, procedures, regulations and standards of practice.
- Created educational materials for families on disease management strategies.
- Collaborated with other departments within the organization to ensure optimal customer service.
- Identified opportunities for improvement in current processes related to case management operations.
- Maintained accurate records of patient assessment data in accordance with HIPAA guidelines.
- Assisted in training new staff members on case management protocols and documentation requirements.
- Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
- Collaborated with other professionals to assess client needs.
- Educated clients on options to assist in making informed decisions.
- Advocated for clients to resolve medical or personal crises.
Nurse Case Manager
Specialty Health Network
Mississauga, ON
04.2014 - Current
- Developed relationships with patients to ensure they received the highest quality of care.
- Collaborated with physicians and other healthcare professionals to coordinate care for patients.
- Monitored patient progress through regular follow-up calls and assessments.
- Participated in team meetings.
- Provided education and counseling on health promotion, risk reduction strategies, and self-care techniques to patients and their families.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
- Identified potential risks related to medication use..
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
Physician Substitute/Senior Quality Manager
Canadian Plasma Resources
08.2012 - 11.2013
- Utilized evidence-based practice guidelines in order to devlop Standard Operating Procedures.
- Stayed up-to-date on current medical trends in plasma donation..
- Maintained a safe environment for all healthcare personnel within the facility.
- Adhered strictly to HIPAA regulations concerning patient privacy rights.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Developed and implemented quality management systems to ensure product compliance with industry standards.
- Monitored production processes, identified issues, and implemented corrective actions to achieve the highest standard of compliance.
- Conducted internal audits of manufacturing processes to ensure adherence to quality system requirements.
- Provided guidance on regulatory requirements for new products and existing products.
- Evaluated supplier performance and audits.
- Ensured that all personnel involved in the production process have received appropriate training on relevant aspects of the Quality Management System.
- Managed documentation control activities related to the QMS including versioning, archiving and distribution of documents.
- Kept records of quality reports.
Charge Nurse
Canadian Blood Services
St. Catharines, ON
05.2007 - 09.2013
- Evaluated patient outcomes against established standards of care.
- Participated in quality improvement initiatives to ensure best practice standards were met within the clinic setting.
- Maintained accurate records of all donations for each patient.
- Implemented safety protocols when performing donation process.
- Delegated tasks appropriately among staff members according to their qualifications.
- Ensured compliance with infection control protocols throughout the facility.
- Managed staffing levels within the clinic while ensuring optimal levels of patient care.
- Provided direct patient care, including assessments and treatments, to a variety of patients.
- Trained and mentored new RNs on best practices, clinic policies and standards of care.
RN Office Manager
Dr Chris Blewett
St. Catharines, ON
08.2002 - 08.2008
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Provided support to physician by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
Executive Director
NWT Medical Association
Yellowknife, NT
09.1999 - 07.2001
- Provided guidance on long-term planning initiatives related to strategic opportunities.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed daily operations of the association while ensuring compliance with applicable laws and regulations.
- Increased customer satisfaction and streamlined business processes and procedures.
Nurse Supervisor ICU
Capital Health Authority U of A site
Edmonton, AB
04.1988 - 07.1999
- Performed daily assessments of all ICU patients, evaluated patient's response to treatments and developed individualized plans of care.
- Monitored and documented vital signs, laboratory values, physical assessments, cardiac rhythms and medication administration.
- Provided direct patient care within scope of practice and in accordance with established policies and procedures.
- Maintained a safe environment for the ICU staff and patients by ensuring that all safety protocols were followed consistently.
- Assisted physicians during medical procedures, including intubations, central line insertions and chest tube placements.
- Collaborated with multidisciplinary team members to coordinate patient care services across the continuum.
- Acted as an advocate for patient rights while providing support, education and resources to families and caregivers regarding end-of-life decisions.
- Instructed new nurses on proper techniques when caring for critically ill patients in the ICU setting.
- Documented accurate information about medications administered, treatments provided and other pertinent data in the electronic medical record system.
- Prioritized tasks according to urgency of need while managing multiple cases simultaneously.
- Demonstrated leadership skills by delegating duties appropriately among staff members.
- Utilized critical thinking skills to assess complex situations quickly and effectively.
- Evaluated staffing levels throughout shift to ensure adequate coverage at all times.
RN Floor Nurse
Ft McMurray Regional Hospital
Fort McMurray, AB
05.1987 - 07.1988
- Reviewed lab values for accuracy prior to administering prescribed medications.
- Communicated effectively with all levels of personnel within the healthcare setting regarding patient care issues.
- Utilized evidence-based guidelines while providing quality nursing care services.
- Promoted continuity of care by accurately communicating patient information during shift change report times.
- Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
- Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
- Responded to medical emergencies promptly and provided life-saving interventions when necessary.
Medical Floor Nurse
Wm J. Cadzow Hospitla
Lac La Biche, AB
09.1986 - 07.1987
- Maintained accurate records of patient progress notes, medications administered and other relevant data.
- Identified potential problems or issues that may arise during treatment, such as drug interactions or allergies, and provided appropriate interventions when necessary.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Assessed patients to determine their physical condition, health status and needs.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix AR02-2018
College Diploma - Nursing
Keyano College
Ft McMurray AB07-1986
Skills
- Strategic Planning
- Business performance management
- Talent Development
- Operations Management
- Documentation And Reporting
- Data-driven decision-making
- Organizational improvement
- Cross-Functional Communication
- Innovation management
- Corporate Communications
Accomplishments
- Alpha Chi Honor Society
- Sigma Theta Tau International Honour Society of Nursing
Timeline
Senior Manager Clinical
Specialty Health Network
06.2021 - Current
Senior Case Manager
Specialty Health Network
10.2018 - Current
Nurse Case Manager
Specialty Health Network
04.2014 - Current
Physician Substitute/Senior Quality Manager
Canadian Plasma Resources
08.2012 - 11.2013
Charge Nurse
Canadian Blood Services
05.2007 - 09.2013
RN Office Manager
Dr Chris Blewett
08.2002 - 08.2008
Executive Director
NWT Medical Association
09.1999 - 07.2001
Nurse Supervisor ICU
Capital Health Authority U of A site
04.1988 - 07.1999
RN Floor Nurse
Ft McMurray Regional Hospital
05.1987 - 07.1988
Medical Floor Nurse
Wm J. Cadzow Hospitla
09.1986 - 07.1987
Bachelor of Science - Nursing
Grand Canyon University
College Diploma - Nursing
Keyano College
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