Summary
Overview
Skills
Work History
Education
Certification
Languages
Timeline
Work Availability
Accomplishments
Generic

Shauna-Kay Murphy

Scarborough,ON

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
12
years of professional experience

Skills

  • Active Listening
  • Organization
  • Database entry
  • Document scanning
  • Communication
  • Client relationship
  • Word processing
  • Leadership
  • Scanning and copying
  • Empathy
  • Team support
  • Problem-solving
  • Critical thinking
  • Meal preparation
  • Time management
  • Reliability

Work History

Office Administrative Assistant

DGMS Management Services Inc.
11.2022 - 03.2024
  • Provided clerical support to company employees by copying, faxing, filing documents, and updating spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Assisted coworkers and staff members with special daily tasks ensuring timely completion, delegation, and follow-up.

Crew Member

Brazil Family Foods Inc.
06.2019 - 11.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency - Took customer orders, and collected payments while working the front counter and drive-thru.
  • Worked well with teammates, accepted coaching from the management team, and trained new team members on procedures, customer service, and order-taking.
  • Improved customer satisfaction by providing friendly and efficient service, cleaned and sterilized countertops, and utensils to prevent bacteria growth.

Outbound Call Center Agent

Innovative Visions Marketing Inc.
02.2014 - 08.2016
  • Followed up on sales leads through outbound calling.
  • Balanced high call volume while maintaining composure under pressure, with empathetic communication and active listening skills resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Warehouse Associate

TJX Canada Distribution Centre
09.2013 - 03.2014
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Collaborated closely with team members to move large and bulky items manually or with pallet jacks and forklifts.

Kitchen Crew & Catering Server

Sea to Sky Management Inc. – Chef’s Catering
12.2011 - 01.2013
  • Maintained high customer service standards during high-volume work shifts and fast-paced operations.
  • Set up tables with appropriate linens, efficiently wrap silverware, and organize napkins for guests before each event.
  • Assisted other servers in carrying food trays from the kitchen to the dining area, collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.

Education

Diploma - Office Administration Health Services, 2017 - 2019

Centennial College
Scarborough, ON

Extracurricular Activities

Volunteer

Certification

  • Microsoft Office Specialist Word 2016, April 2018
  • Microsoft Office Specialist Excel 2016, August 2018
  • Standard First Aid & CPR-C with AED certified through Saje Vital Signs, June 14, 2019

Languages

English
Native or Bilingual

Timeline

Office Administrative Assistant

DGMS Management Services Inc.
11.2022 - 03.2024

Crew Member

Brazil Family Foods Inc.
06.2019 - 11.2022

Outbound Call Center Agent

Innovative Visions Marketing Inc.
02.2014 - 08.2016

Warehouse Associate

TJX Canada Distribution Centre
09.2013 - 03.2014

Kitchen Crew & Catering Server

Sea to Sky Management Inc. – Chef’s Catering
12.2011 - 01.2013

Diploma - Office Administration Health Services, 2017 - 2019

Centennial College

Extracurricular Activities

Volunteer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Oversaw Christmas Food Drive project, resulting in an impressive success.
  • Assisted management with the training of 4 new staff members.

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Shauna-Kay Murphy