Shauna Johnson
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
COVID-19 Tester
West Park Healthcare Centre
2021.02 - 2023.09
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Assisted in developing training materials for new COVID-19 testers, enabling quick integration into the team and increased efficiency.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
Customer Service Representative
Gemma Communications
2012.06 - 2018.01
- Managed high volume calls for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dietary Aide
Briton House
2011.04 - 2013.11
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Contributed to the development of new menu items that aligned with current nutritional guidelines and patient preferences.
- Educated patients about the importance of proper nutrition for overall health improvement and disease management.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
Physiotherapy Assistant Student
Professional Physiotherapy Clinic
2004.09 - 2005.05
- Improved patient mobility by designing and implementing tailored exercise programs.
- Assisted in reducing pain levels for patients through therapeutic massage techniques and electrotherapy treatments.
- Collaborated with physiotherapists to develop individualized treatment plans, enhancing patient outcomes.
- Contributed to increased patient satisfaction by providing compassionate care and maintaining a positive attitude during sessions.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
Education
Diploma - Physiotherapist Assistant
North American Business College
Toronto, ON05.2005
Diploma - Personal Support Worker
Humber College
Toronto, ON05.2009
Skills
- Conflict Resolution
- Team Collaboration
- Strong Communication Skills
- Computer Literacy
- Interpersonal Skills
- Attention to Detail
- Willingness to Learn
- Problem Solving Capabilities
- Customer Service
- Dedication to Growth
Languages
Timeline
COVID-19 Tester
West Park Healthcare Centre
2021.02 - 2023.09
Customer Service Representative
Gemma Communications
2012.06 - 2018.01
Dietary Aide
Briton House
2011.04 - 2013.11
Physiotherapy Assistant Student
Professional Physiotherapy Clinic
2004.09 - 2005.05
Diploma - Physiotherapist Assistant
North American Business College
Diploma - Personal Support Worker
Humber College
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