Open To Work
SHAUNA HUNT
Arnprior,Ontario
Summary
Detail-oriented Remote Administrative Assistant and Customer Support Specialist with over 25 years of experience in fast-paced environments. Expertise in managing high call volumes, coordinating schedules, and optimizing administrative workflows. Proven success in healthcare intake coordination and client communication, consistently enhancing customer satisfaction in both remote and in-person settings.
Overview
19
19
years of professional experience
Work History
Self-Employed
Independent Administrative Contractor
11.2023 - Current
- Handle high volumes of inbound calls and client inquiries via phone, email, and text.
- Conducted intake calls to gather client information, assessing service needs to tailor support effectively.
- Schedule, confirm, and reschedule appointments while maintaining accurate clinician calendars.
- Delivered remote administrative support for service-based operations, enhancing workflow efficiency in high-volume environment.
- Follow up with clients to ensure satisfaction and resolve concerns.
- Maintain digital records, invoices, receipts, and client documentation.
- Facilitated onboarding for intern therapists and administrative staff, ensuring smooth integration into operations.
- Work independently from a home office while meeting service expectations.
Parts Supervisor / Manager-on-Duty Support
Canadian Tire
08.2021 - 03.2024
- Resolved escalated customer concerns effectively, ensuring positive outcomes and customer retention.
- Provided exceptional customer service to enhance satisfaction in high-traffic automotive environment.
- Coordinated scheduling and documentation to streamline operational processes.
- Assisted with daily operations and maintained strong customer relationships.
Co-Owner / Office Manager
Ronny’s Performance Automotive
02.2007 - 01.2022
- Primary administrative and customer service contact for a busy automotive repair business.
- Coordinated phone management, appointment bookings, technician scheduling, and customer communications to streamline operations.
- Processed invoicing, payments, and maintained customer records and administrative documentation for accuracy and efficiency.
- Conducted customer follow-ups to enhance service satisfaction and foster customer retention.
Office Manager / Sales & HR Manager
Ed’s Salvage & Auto Parts Inc.
01.2017 - 04.2021
- Managed daily office operations, ensuring efficient scheduling, accurate documentation, timely payroll support, and comprehensive reporting.
- Coordinated internal communication and operational workflows across departments.
- Handled high volumes of customer inquiries and incoming calls, enhancing customer satisfaction through effective communication.
- Assisted with billing processes and administrative reporting, improving accuracy in record management.
Education
Diploma - Business Administration
CompuCollege School of Business
Vancouver, BC06-1993
Diploma - Medical Office Assistant
CompuCollege School of Business
Vancouver, BC06-1993
Skills
- Client Relationship Management
- Customer Service & Client Support
- Project Coordination
- Inquiry management
- Customer follow-ups
- Time Optimization Strategies
- Time Management & Multitasking
- Independent Remote Work
- Jane App
- HubSpot
- AirCall
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Microsoft Teams
- Zoom
- Cloud-Based File Systems
- Online scheduling
- Problem Solving & Conflict Resolution
- Financial Documentation
- Digital File & Record Management
- Professional Communication
Remote Work Readiness
- Reliable high-speed internet
- Dedicated quiet home workspace
- Comfortable managing high call volumes in remote environments
- Flexible weekday and weekend availability
- Self-directed and dependable
Healthcare Administration Experience
- Conduct mental health intake calls to determine client needs and appropriate clinician matching.
- Schedule and manage clinician calendars using Jane App scheduling software.
- Support onboarding processes for intern therapists and administrative staff.
- Maintain confidential client records and documentation in accordance with healthcare administrative standards.
- Coordinate communication between clinicians, administrative staff, and clients to ensure smooth service delivery.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Self-Employed
Independent Administrative Contractor
11.2023 - Current
Parts Supervisor / Manager-on-Duty Support
Canadian Tire
08.2021 - 03.2024
Office Manager / Sales & HR Manager
Ed’s Salvage & Auto Parts Inc.
01.2017 - 04.2021
Co-Owner / Office Manager
Ronny’s Performance Automotive
02.2007 - 01.2022
Diploma - Business Administration
CompuCollege School of Business
Diploma - Medical Office Assistant
CompuCollege School of Business