Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shauna Higdon

St. John's,NL

Summary

Dependable, hard-working student well versed in venipuncture, capillary puncture and special collection procedures, seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Green Sleeves Pub
05.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Server/Bartender

Loose Tie
05.2021 - Current
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Served high customer volumes of up to 100 people during special events, nights, and weekends.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Tutor

GoStudent Canada
03.2022 - 06.2023
  • Supported students with helpful study habits and exam strategies.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Monitored student progress and provided feedback and support.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Server/Cashier

Peter's Pizza
05.2020 - 05.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Medical Lab Technology - Medical Lab Technology

College of The North Atlantic
St. John's, NL
06.2026

Some College (No Degree) -

Memorial University of Newfoundland
St John’s, NL

High School Diploma -

Glenview Park Secondary School
Cambridge, ON
06.2019

Skills

  • Strong Work Ethic
  • Medical terminology knowledge
  • Venipuncture, Capillary puncture, blood culture collection, butterfly venipuncture
  • Attention to Detail
  • Specimen Collection
  • Strong communication abilities
  • Certified in Basic Life Support [March, 2024]
  • Completed Personal Health Information Act [December, 2023]
  • Completed WHMIS Certification [September, 2023]
  • Completed Lab Acquired Infections Course [September, 2023]

Languages

English
Native or Bilingual

Timeline

Tutor

GoStudent Canada
03.2022 - 06.2023

Server/Bartender

Green Sleeves Pub
05.2021 - Current

Server/Bartender

Loose Tie
05.2021 - Current

Server/Cashier

Peter's Pizza
05.2020 - 05.2021

Medical Lab Technology - Medical Lab Technology

College of The North Atlantic

Some College (No Degree) -

Memorial University of Newfoundland

High School Diploma -

Glenview Park Secondary School

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Shauna Higdon