Shauna Harvey

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Reviewed and updated customer information in database for accuracy.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Processed insurance and cash payments and informed individuals of further financial responsibility to facilitate timely payments.
• Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
• Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
• Updated client databases regularly while maintaining accuracy in contact details comprehensively.
• Assisted with event coordination, ensuring successful execution of internal and external events.
• Supported team members with planning and execution of office events, fostering collaborative work environment.
• Enhanced communication with visitors and staff by distributing incoming mail and messages promptly and accurately.

Full functional RDA duties assisting with cleanings, composite fillings, crowns and bridges

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.