SHAUNA DIAZ
Sonora
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
13
13
years of professional experience
Work History
Maintenance And Housekeeper
Self Employed
04.2017 - Current
- Perform all duties of a housekeeper, such as
- -Removing and replacing all linens.
- -Washing and folding linens.
- -Sanitizing all surfaces.
- -Cleaned and sanitized washrooms.
- -Emptied all trash receptacles and replaced liners.
- -Swept, vacuumed and mop all rooms.
- -Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary.
- -Made minor repairs.
- -Restocked paper products and soaps.
Pool Attendant
Pine Mountain Lake Association
07.2024 - 10.2025
- Supervised pool area to ensure safety and compliance with health regulations.
- Assisted guests with inquiries, providing information on facility rules and amenities.
- Monitored water quality, performing routine tests to maintain optimal conditions.
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
Courtesy Clerk
Mar-Val Food Stores
07.2014 - 09.2017
- Resolved customer inquiries and complaints, ensuring satisfaction with products and services.
- Trained new staff on company policies and customer service protocols to ensure consistent service quality.
- Monitored inventory levels and coordinated restocking efforts to prevent product shortages.
- Organized merchandise displays to optimize accessibility and visual appeal for customers.
- Maintained cleanliness of store environment, ensuring compliance with health and safety standards.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
Elderly Caretaker
IHSS
06.2012 - 07.2014
- Checked patients' pulse, temperature and respiration.
- Administered bedside and personal care, such as ambulation and personal hygiene assistance.
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Served clients regular balanced meals for breakfast, lunch and dinner.
- Cleaned and organized client's living quarters to make living conditions more hospitable.
- Helped patients move in and out of beds, baths and wheelchairs.
- Established personal relationships with clients to maintain patient comfort and care.
- Responded appropriately to physical, emotional and developmental needs of residents.
Education
High School Diploma -
Tioga High School
Groveland, CA06.2012
No Degree - Graphic Design
Columbia College
Sonora, CA06-2026
Skills
- Guest Service and Support
- Customer Inquiry and Response
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Answering Customer Questions
- Computer Proficiency
- Excellent Attention to Detail
- CPR Trained
Timeline
Pool Attendant
Pine Mountain Lake Association
07.2024 - 10.2025
Maintenance And Housekeeper
Self Employed
04.2017 - Current
Courtesy Clerk
Mar-Val Food Stores
07.2014 - 09.2017
Elderly Caretaker
IHSS
06.2012 - 07.2014
High School Diploma -
Tioga High School
No Degree - Graphic Design
Columbia College
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