Shauna Cvetovac
Carmichael,CA
Summary
Regional property management professional equipped to deliver results. Strong focus on team collaboration and flexibility to meet changing needs. Expertise in property operations, tenant relations, and financial oversight. Dependable, highly organized, and goal-driven with proven track record in enhancing property value and performance.
Overview
21
21
years of professional experience
Work History
Regional Property Manager
Greystar
01.2010 - 01.2022
- Directly responsible for all property operations and financial success of several assets which involves the following:
- Monitor monthly financial performance to ensure financial goals and business plans are met including review of accounts receivable, individual property cash flow.
- Review and edit monthly / quarterly reports and write narratives for clients/investors.
- Directly responsible for the lease up communities in Oakland and Sacramento.
- Direct point of contact for all asset owners.
- Preserve the physical integrity of each asset by ensuring preventative maintenance plans are executed.
- Ensures adherence to company policies & procedures regarding turnover maintenance and curb appeal standards.
- Develop and train a skilled and qualified management team and maintenance staff, ensuring staff retention.
- Ensures each property has established, executed and continues to monitor a resident retention plan
- Ensures resident complaints are handled diplomatically with timely resolution.
- Assist with and implement reporting systems to monitor performance standards.
- Stays abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities.
- Worked with Asset Management to assess the condition of properties and recommend minor/major repairs
- Oversee property management services with third parties including client relationships, services, and retention.
- Direct staff in preparing for reviews by regulatory agencies, lenders and investors and attend in preparation for these inspections. Review responses to findings or citations and ensure they are submitted to the agencies timely
- Ensure that teams comply with current applicable landlord-tenant law and fair housing law.
- Ensure Excellent Customer Service is delivered within internal and external communication.
- Negotiated vendor contracts and presented to owners for approval.
Property Manager
JMK Investments
01.2001 - 01.2009
- Evaluate rental market to maximize revenue growth.
- Work in conjunction with ownership to finalize various capital projects.
- Employee coaching and development while building an effective team.
- Property inspections and audit responses.
- Submit and review various financial reports.
- Maintain a high level of customer service and resident satisfaction.
- Ensure all elements of the physical property maintenance/building systems are addressed in a cost-efficient way and timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma -
Rio Americano High School
Sacramento, CA06.1997
Skills
- Onesite
- Yardi
- Microsoft, Outlook, Excel, Word, Google Docs
- Rent Maximizing Programs
- Community development
Timeline
Regional Property Manager
Greystar
01.2010 - 01.2022
Property Manager
JMK Investments
01.2001 - 01.2009
High School Diploma -
Rio Americano High School
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