Shauna Chappell
Calgary,AB
Summary
Driven by a passion for customer service and team leadership, I excelled at TELUS and GoodLife Fitness, where I spearheaded initiatives that significantly boosted store performance and sales team rankings. Leveraging outstanding communication and problem-solving skills, I led teams to top 10 and top 5 positions, respectively, by focusing on strategic goals, performance metrics and team engagement
Overview
20
20
years of professional experience
Work History
Store Manager
TELUS
Calgary, AB
10.2019 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed a large team of 15+ employees successfully in fast-paced environment through proactive communication and positive feedback that drove strong results and was a top 10 store across the channel
- Coached team members in product knowledge, sales incentives, and selling techniques, significantly increasing qualities in KPI's and key business priorities
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Sales Representative
TELUS
St. John's, NL, Calgary AB
12.2014 - 10.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Manager
GoodLife Fitness
Calgary, AB, Halifax NS, St. John's NL
06.2004 - 09.2014
- Led teams of 25+ to exceed monthly targets and be one of the Top 5 GoodLife personal training sales team in 2016 and 2018.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Team Leadership
- Outstanding communication skills
- Goals and performance
Volunteer
Alberta Children's Hospital | Calgary, AB 06/2017-current
- NICU- assist and support families with babies in the NICU, hold babies to offer relief for nurses and families.
AB4 TDOG Prime | Calgary, AB 2020-current
- Created a team member led TDOG area prime group where we collaborate ideas and suggestions to help drive volunteer ideas and team engagement within the area. Some of our volunteer activities include the Food Bank, Magic of Christmas, SPCA, Silvera Seniors Living facility, Calgary Pride and many more
- Drive engagement and awareness on TFFF donations within the area, resulting in both the area and my store being second in the channel for overall donations raised
Connections | Calgary, AB 2020-current
- Attended several International Women's Day conferences
- Assisted in free gift wrapping for the Food Bank
- Help encourage and empower women in the workforce through coffee chat's, mentorship and mock interviews
Timeline
Store Manager
TELUS
10.2019 - Current
Sales Representative
TELUS
12.2014 - 10.2019
Manager
GoodLife Fitness
06.2004 - 09.2014