Shauna Bearchell
Edmonton,Canada
Summary
A dynamic experienced leader in a large, multi-department veterinary hospital. Proven success in developing cohesive, highly motivated teams and fostering a safe inclusive environment for a diverse group of people. Recognized for building associate skills and cultivating lasting client relationships. Highly adaptable and quick to learn, with a keen ability to troubleshoot and resolve a wide range of operational challenges.
Overview
22
22
years of professional experience
Work History
General Manager
VCA Canada Guardian Veterinary Centre
10.2014 - 04.2025
- Lead a cross-functional and diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Effective management of both interpersonal conflict and client services satisfaction through building and maintaining cohesive relationships.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new software and systems, coordinating between departments to ensure unified approach and timely delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversee a large, fast-paced dynamic hosptial.
Human Resources Manager
Guardian Veterinary Centre
08.2011 - 10.2014
- Develop and implement training program
- Hiring, onboarding, training, ongoing mentorship of all client facing associates
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Develop recruiting strategies
- Lead team in a fast-paced, dynamic 24/7 pet emergency hospital.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintaining accurate associate records
- Analyze organizational staffing needs
- Coordinate 24/7 schedule across diverse teams of full/part time associates across multiple departments and roles.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Client Services Supervisor
Edmonton Veterinarians’ Emergency Clinic
05.2003 - 08.2011
- Hiring, training, ongoing mentorship of all client facing associates
- Building relationships with the veterinary referring community through community events and consistent communications
- Created customer support strategies to increase customer retention.
- Coordinate 24/7 schedule across diverse teams of full/part time associates in client facing roles.
- Professional development and performance review management for all client facing associates
- Fostering client trust through transparency and consistent communication
- Compassionate support for clients in highly stressful situations
Education
Ongoing Educational focus on developing communication and leadership skills
Coursework
EdmontonVeterinary Medical Assistant -
South Granville Business College
Vancouver, BC01.1994
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Relationship building
- Exceptional interpersonal communication
Accomplishments
- Effective leader, building a cohesive team with inclusive culture among a multi professional team of over 100 associates.
Timeline
General Manager
VCA Canada Guardian Veterinary Centre
10.2014 - 04.2025
Human Resources Manager
Guardian Veterinary Centre
08.2011 - 10.2014
Client Services Supervisor
Edmonton Veterinarians’ Emergency Clinic
05.2003 - 08.2011
Ongoing Educational focus on developing communication and leadership skills
Coursework
Veterinary Medical Assistant -
South Granville Business College
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