Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaun Young

Elk Grove,CA

Summary

Dynamic Product Support Central Manager at Bejac Corporation with a proven track record in enhancing customer satisfaction and profitability. Skilled in team leadership and relationship building, I successfully improved dealer relationships and streamlined operations, driving continuous improvement initiatives while ensuring high-quality service delivery.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Product Support Central Manager

Bejac Corporation
10.2012 - Current
  • Managed a new venture of the parts department focused on customer retention and increasing the profitability of the department.
  • Renewed focus on providing outstanding customer service and increasing employee
  • Helped improve dealer/vendor relationships by being part of the Liebherr product support dealer council.
  • Assisted in daily operations, ensuring adherence to safety protocols and quality standards.
  • Supported team members by organizing workflow and maintaining efficient communication.
  • Contributed to project planning by gathering relevant data and providing necessary documentation.
  • Collaborated with cross-functional teams to enhance process efficiency and productivity.
  • Participated in problem-solving discussions, offering insights for continuous improvement initiatives.
  • Monitored inventory levels, assisting in stock management to prevent shortages.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Professional Driver/Logistics Coordinator/Various

Various
01.2006 - 10.2012
  • Independent contractor in the automotive industry for various major car manufacturers including Audi, Lexus, Toyota, BMW, Mercedes
  • Represented manufacturers in various promotional and training events from dealer training on new products, Ride-and-Drive events, NASCAR races, Motocross and Supercross races, etc,
  • Positions fulfilled include Professional Driver, Logistics Coordinator, Event Coordinator, Product Specialist, VIP Liaison, Fleet Manager

Education

Associate of Science - Behavioral Sciences

Riverside Community College
Norco, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Goal setting
  • Relationship building

Certification

AED Parts Manager Program graduate

Timeline

Product Support Central Manager

Bejac Corporation
10.2012 - Current

Professional Driver/Logistics Coordinator/Various

Various
01.2006 - 10.2012

Associate of Science - Behavioral Sciences

Riverside Community College
Shaun Young