Shaun Young
Elk Grove,CA
Summary
Dynamic Product Support Central Manager at Bejac Corporation with a proven track record in enhancing customer satisfaction and profitability. Skilled in team leadership and relationship building, I successfully improved dealer relationships and streamlined operations, driving continuous improvement initiatives while ensuring high-quality service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Product Support Central Manager
Bejac Corporation
10.2012 - Current
- Managed a new venture of the parts department focused on customer retention and increasing the profitability of the department.
- Renewed focus on providing outstanding customer service and increasing employee
- Helped improve dealer/vendor relationships by being part of the Liebherr product support dealer council.
- Assisted in daily operations, ensuring adherence to safety protocols and quality standards.
- Supported team members by organizing workflow and maintaining efficient communication.
- Contributed to project planning by gathering relevant data and providing necessary documentation.
- Collaborated with cross-functional teams to enhance process efficiency and productivity.
- Participated in problem-solving discussions, offering insights for continuous improvement initiatives.
- Monitored inventory levels, assisting in stock management to prevent shortages.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Professional Driver/Logistics Coordinator/Various
Various
01.2006 - 10.2012
- Independent contractor in the automotive industry for various major car manufacturers including Audi, Lexus, Toyota, BMW, Mercedes
- Represented manufacturers in various promotional and training events from dealer training on new products, Ride-and-Drive events, NASCAR races, Motocross and Supercross races, etc,
- Positions fulfilled include Professional Driver, Logistics Coordinator, Event Coordinator, Product Specialist, VIP Liaison, Fleet Manager
Education
Associate of Science - Behavioral Sciences
Riverside Community College
Norco, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
Certification
AED Parts Manager Program graduate
Timeline
Product Support Central Manager
Bejac Corporation
10.2012 - Current
Professional Driver/Logistics Coordinator/Various
Various
01.2006 - 10.2012
Associate of Science - Behavioral Sciences
Riverside Community College