Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

SHAUN WHITTAKER

Toronto,Canada

Summary

Experienced and effective manager with valuable industry experience and a genuine passion for management. Proven track record of consistently improving overall operations within companies or departments. Skilled in analytical thinking, strategic planning, providing exceptional customer service and support. Dedicated to driving success through strong leadership, effective communication, and a results-oriented approach.

Overview

9
9
years of professional experience

Work History

Operations Manager

Michael's Arts & Crafts
10.2022 - 04.2023
  • Provided recommendations to strategic plans, prepared and completed action plans, completed audits
  • Trained, scheduled, and enforced policies and procedures, met and exceeded monthly quotas and maintained KPIs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed systems and procedures to improve operational quality and team efficiency.

Bartender / Server

Clay Restaurant (The Food Dudes)
05.2021 - 10.2022
  • Plan and present bar menu
  • Assess customers' needs and preferences and make recommendations
  • Interact with customers, take orders and serve snacks and drinks
  • Mix ingredients to prepare cocktails.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Assistant Manager

Guess?
02.2018 - 06.2021
  • Sales generating manager
  • Training associates by reviewing and revising orientation to products and sales training materials
  • Supervise the day-to-day sales activities, assist in hiring and reviewing the performance of staff.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

SSP Canada
04.2017 - 04.2018
  • Manages, supervises and evaluates team members' performance through follow-up, ensures proper completion of assigned tasks and goals, provides feedback including disciplinary action
  • Ability to effectively manage conflict and ensure successful outcomes.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Housekeeper /Houseman Supervisor

Hoilday Inn Express
09.2014 - 04.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Education

High School Diploma - Business

St. Augustine S.S.
Brampton, ON

SmartServe -

Ontario SmartServe
06.2028

BLS Provider (CPR) -

Heart & Stroke
06.2024

Certificate - Fashion Coordinator / Stylist

Ryerson University
Toronto, ON
06.2009

Skills

  • Ability to Multitask
  • Ability to Work Under Pressure
  • Teamwork
  • Microsoft PowerPoint
  • Computer Skills
  • Microsoft Excel
  • Leadership Skills
  • Ability to Work in a Team
  • Customer Service
  • Microsoft Office
  • Fast Learner
  • Good Time Management
  • Good Communication
  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Staff Training
  • Planning and Implementation

Languages

English
Native or Bilingual

Timeline

Operations Manager

Michael's Arts & Crafts
10.2022 - 04.2023

Bartender / Server

Clay Restaurant (The Food Dudes)
05.2021 - 10.2022

Assistant Manager

Guess?
02.2018 - 06.2021

Assistant Manager

SSP Canada
04.2017 - 04.2018

Housekeeper /Houseman Supervisor

Hoilday Inn Express
09.2014 - 04.2017

High School Diploma - Business

St. Augustine S.S.

SmartServe -

Ontario SmartServe

BLS Provider (CPR) -

Heart & Stroke

Certificate - Fashion Coordinator / Stylist

Ryerson University

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