Shaun Whalen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Rural Coordinator (Temporary)
Regional Municipality of Wood Buffalo
10.2024 - Current
- Support community relationships and program development to enhance well-being in rural hamlets.
- Coordinate and promote senior programs, youth activities, special events, and community-driven initiatives.
- Organize open houses, recreation opportunities, and cultural/arts programs to foster community involvement.
- Prepare and submit program reports, plan budgets, and respond to resident inquiries with appropriate resources and information.
- Conduct research and provide knowledge on available community resources to support residents.
- Plan and implement advertising and promotional campaigns for events and programs.
- Build and maintain positive relationships with internal and external stakeholders, including residents, organizations, and boards.
- Identify community needs and support organizations in accessing resources through information sharing.
- Perform additional duties as required to support the goals and objectives of the Rural Support Services department.
Communications & Events Director
Fort McMurray 468 First Nation
08.2020 - 10.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Facilitated all community meetings.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Cultivated lasting relationships with key industry partners, expanding the company''s network of reliable service providers.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.
- Coordinated with sponsors and partners for seamless integration of promotional material during events.
- Assisted marketing efforts by creating promotional material showcasing the company''s most impressive past works.
- Assisted in creating the first IESG report for a First Nation.
Front Office Administrator
Civeo
01.2018 - 06.2019
- Acted as a liaison between site and Civeo head office
- Managed communications with Central Reservations and client occupancy demands
- Processed guest and staff reservations as required and fulfill data entry responsibilities in sequence
- Handle additional reservation bookings (internal and external)
- Promptly handled phone and in-person inquiries with professionalism upholding the Civeo's gold standard of customer service and satisfaction through courteous interaction with clients and guests
- Managed both computer-based tasks and guest interaction
- Met tight deadlines for email, telephone inquiries, and guest inquiries
- Provided accurate and on-time reporting
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office and Email
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Delivered administration support to diverse internal staff and management by efficiently handling wide range of routine and special requests
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Assistant Store Manager, Office Administrator
Christina River Enterprises LP.
06.2017 - 01.2018
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office and Email
- Delivered administration support to diverse internal staff and management by efficiently handling wide range of routine and special requests
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Led training sessions, answered questions and assisted employees with troubleshooting during company on-boarding
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency
- Trained and managed associates in customer service and sales techniques
- Managed scheduling for store shifts to accomplish proper staffing at all times.
Customer Service Representative
6S Spirits & Suds
04.2017 - 09.2017
- Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities
- Used POS system to enter orders, process payments, and issue receipts
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Merchandised new stock to appeal to customers, grab attention, and drive sales
- Assisted customers by answering questions and fulfilling requests
- Interacted positively with regular customers to build rapport, learn desires and remember names
- Investigated customer concerns to resolve problems and maintain loyalty.
Education
Office Administration: Open Studies -
Mount Royal University
Calgary, AB2019
High School Diploma -
Holy Trinity High School
Fort McMurray, AB2017
Skills
- Quick learner
- MS Office proficient
- Self-motivated
- Dedicated and reliable
- Work well with others or independently
- Strong interpersonal skills
- Strong attention to detail
- Vendor management
- Staff management
- Excellent communication skills
- Excellent organizational and time management skills
- Strategic Planning
- Budget Management
Hobbies & Interests
I take pleasure in spending quality time with friends and family and actively participating in community events, often surrounded by loved ones. I have a passion for travel, exploring new cultures and destinations. Additionally, I am committed to contributing to my community's governance, frequently joining various committees at my First Nation to help guide and shape our collective future.
References
Available Upon Request
Languages
English
Timeline
Rural Coordinator (Temporary)
Regional Municipality of Wood Buffalo
10.2024 - Current
Communications & Events Director
Fort McMurray 468 First Nation
08.2020 - 10.2024
Front Office Administrator
Civeo
01.2018 - 06.2019
Assistant Store Manager, Office Administrator
Christina River Enterprises LP.
06.2017 - 01.2018
Customer Service Representative
6S Spirits & Suds
04.2017 - 09.2017
Office Administration: Open Studies -
Mount Royal University
High School Diploma -
Holy Trinity High School
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