Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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Shaun Waterman

Shaun Waterman

Toronto,ON

Summary

As a seasoned manager with a proven track record in both the sales and hospitality industries, I bring a unique blend of skills and expertise to drive success in any organization. My ability to cultivate strong client relationships and consistently exceed sales targets highlights my effectiveness in revenue generation and business growth. Additionally, my experience in hospitality management underscores my commitment to delivering exceptional guest experiences and maintaining high service standards, making me a versatile and valuable asset for any team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Earls Financial District
01.2022 - 11.2023
  • I managed a diverse team of hundreds of employees at Earls Restaurant, ensuring smooth day-to-day operations
  • As part of my role, I consistently met and exceeded weekly Labour and Sales Targets while creating new relationships with guests, delivering outstanding customer service within our goals and budgets
  • I demonstrated exceptional leadership and dedication, resulting in multiple promotions within the organization.

Manager

Wvrst
01.2022 - 01.2022
  • As a hands-on manager at Wvrst, I led the charge in overseeing daily operations, driving a relentless commitment to exceptional customer service, and upholding an uncompromising standard of food quality at this vibrant gourmet sausage and craft beer haven.
  • One of the most rewarding experiences in this role was leading the successful relaunch of a secondary location at Union Station, where I played a key role in coordinating logistics, staff training, and marketing efforts to attract a new customer base while upholding the brand's reputation.

Manager

Highland Cannabis
11.2020 - 01.2021
  • As the Hiring and General Manager, I was in an essential role in the successful launch of Highland Cannabis
  • My leadership extended to recruiting and training the staff, ensuring that the team was well-prepared and capable of meeting the company's goals and standards.
  • Managed and motivated employees to be productive and engaged in work.

Manager

Storm Crow Manor
01.2018 - 01.2020
  • I played a pivotal role in the successful launch of Storm Crow Manor, a significant achievement that paved the way for subsequent promotions within the company
  • Spearheaded the launch of the restaurant's Shopify account creating 15% of the revenue stream
  • Took ownership of the restaurant's profitability through my role in maintaining the multiple themed rooms and features, further demonstrating my strategic contributions to the organization's growth and success.
  • Over the course of my tenure, I advanced twice in my career, showcasing my exceptional leadership and management skills

Education

Bachelor of Arts - English Literature & Art History

York University
Toronto, ON
12.2004

Skills

  • Guest Service Management
  • Team Leader and Trainer
  • Multitasking and Time Management
  • Event Management
  • Sales and Negotiation
  • Contracting and Procurement
  • Problem Solving
  • Strategic Planning
  • Marketing and Promotion
  • Customer Relationship Management (CRM)
  • Project Management
  • Budget Control
  • Performance Management

Websites

Accomplishments

    I was honored to receive a Fellowship to Winters College at York University, celebrating my impactful contributions and dedicated service, including my tenure as the Vice President of the College Council, as well as my years of community service after graduation.

Certification

  • Cannsell
  • Smart Serve
  • Cicerone® Beer Server

Timeline

Manager

Earls Financial District
01.2022 - 11.2023

Manager

Wvrst
01.2022 - 01.2022

Manager

Highland Cannabis
11.2020 - 01.2021

Manager

Storm Crow Manor
01.2018 - 01.2020

Bachelor of Arts - English Literature & Art History

York University

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Shaun Waterman