Shaun Thomson

• Maximized customer service by training staff, overseeing operations, and resolving issues..
• Mentored and trained staff members to ensure exceptional customer service standards.
• Coordinated themed nights attracting different demographics expanding overall clientele.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Inventory and ordering weekly to maintain stock levels.

• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.

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• Formulated policies and procedures to streamline operations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.