Shaun Rolland
Sault Ste. Marie,ON
Summary
Customer-oriented Sales Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of sales associates and support staff
Overview
17
17
years of professional experience
Work History
Operations Manager
PNW Group
Whitehorse, YT
01.2017 - 11.2023
- Responsible for End to End operations (Recruiting, Sales, Profitability and Training)
- Laser focus on YoY growth, profitability and market share
- Detailed coaching for associate success and career development.
Sales Supervisor
TransComm Global
Sault Ste. Marie, ON
08.2012 - 11.2016
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce while maintaining negligible attrition rates
- Responsible for Quarterly Business Reviews for Clients such as Brighthouse (SWOT Analysis)
Sales Supervisor
Sutherland Global Services
Sault Ste. Marie, ON
04.2007 - 08.2012
- Supported 60 associates, 8 support staff in multiple geographies
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Created monthly reports on regional sales performance and presented to upper management.
Education
Associate of Arts - Commerce And Business Administration
McMaster University
Hamilton, ON04-1993
Skills
- Data Analysis
- Policy and Process Enforcement
- Focused on Profitability
- Performance Reporting (Will vs Skill)
Timeline
Operations Manager
PNW Group
01.2017 - 11.2023
Sales Supervisor
TransComm Global
08.2012 - 11.2016
Sales Supervisor
Sutherland Global Services
04.2007 - 08.2012
Associate of Arts - Commerce And Business Administration
McMaster University
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