Baseball
Shaun Philipps
Temecula
Summary
- Ability to perform in a fast-paced and sometimes stressful working environment
- Exceptional knowledge of team dynamics
- Hands-on production experience - class script writing, broadcast news, production directing
- A highly-organized and enthusiastic individual with the confidence and adaptability to accomplish any task
- Expertise in providing world-renown guest service and representing the face of the company
- A commitment to guest service with the ability to establish productive relationships, resolve complex issues and win guest loyalty
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Guest Relations Host
Disneyland Resort
03.2012 - 11.2024
- Tour Guide: VIP Tour Services, Holiday Time Guided Tour, Welcome to the DLR Tour
- Responsible for and entrusted with touring high profile guests and VIP's around the Disneyland Resort
- Calm irate guests and repair guest trust, locate resources for quick problem resolution
- Help the guest receive the full experience of the Disneyland Resort throughout their limited stay
- Proven ability to operate large amounts of cash handling
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Operations/Attractions Host
Disneyland Resort
01.2009 - 03.2012
- Worked attractions including Mark Twain Riverboat, Sailing Ship Columbia, Splash Mountain, and Haunted Mansion
- Displayed confident leadership and executed teamwork skills
- Exemplified safety as a #1 priority
- Highly skilled in providing a timely efficient and considerable guest service
- Operated rides to delight guests and contribute to wonderful park experience.
Cashier/Host
Disneyland Resort
06.2008 - 01.2009
- Worked in restaurants such as Tomorrowland Terrace, Coke Corner, Golden Horseshoe
- Cash-handling, food-running and hosting guests
- Assisted guests with purchases and transactions
- Demonstrated ability to respond and resolve guest's requests and concerns
Education
On Path To Associates Degree - Communication Studies
Golden West College
01.2017
Certificate - Radio/Television/Film Production
Fullerton College
05.2012
Program - Professional Development Study and Leadership Speaker Series
Disney College Program
01.2009
Skills
- Ability to perform in a fast-paced and sometimes stressful working environment
- Exceptional knowledge of team dynamics
- Hands-on production experience - class script writing, broadcast news, production directing
- A highly-organized and enthusiastic individual with the confidence and adaptability to accomplish any task
- Expertise in providing world-renown guest service and representing the face of the company
- A commitment to guest service with the ability to establish productive relationships, resolve complex issues and win guest loyalty
Hobbies and Interests
- Disney history & heritage - Walking in Walt's Footsteps
- Music - Drumming
- Radio, TV, Film
- Team sports - Baseball
Hobbies
. Pop Culture & History
• Music - Drumming
• Radio, TV, Film
• Team sports – Baseball
Interests
Timeline
Guest Relations Host
Disneyland Resort
03.2012 - 11.2024
Operations/Attractions Host
Disneyland Resort
01.2009 - 03.2012
Cashier/Host
Disneyland Resort
06.2008 - 01.2009
Certificate - Radio/Television/Film Production
Fullerton College
Program - Professional Development Study and Leadership Speaker Series
Disney College Program
On Path To Associates Degree - Communication Studies
Golden West College
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