Shaun Kappina Mendis
Toronto,Canada
Summary
To obtain an AI Analyst or Cloud/Data Analyst position by contributing my technical knowledge, client service skills, and proven ability to design and implement modern, AI-driven data architectures and automation solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch System Administrator / Administrative Assistant
Scotiabank
Toronto, ON
01.2017 - 01.2025
- Requested and troubleshot system access for branch users, managing documentation in Salesforce and Excel.
- Re-imaged computers and provided hardware/software support, resolving system access issues.
IT Analyst
CIBC
Toronto, ON
01.2016 - 01.2017
- Re-imaged computers and managed user identities in Active Directory.
- Supported Blackberry devices on Blackberry Enterprise Server and utilized IAM for access permissions.
- Provided helpdesk support for hardware and clinical software in a desktop environment.
Windows XP - Windows 7 Migration Technical Support
RBC
Toronto, ON
07.2015 - 07.2016
- Delivered Windows 7 migration support including manual installations, troubleshooting, device setup, and deployment.
- Provided post-migration support, incident response, and end-user training.
Blackberry Migration Specialist
TD Bank
Toronto, ON
03.2015 - 07.2015
- Managed BlackBerry Enterprise Server and migrated employees from BES 5 to BES 10.
- Provided technical assistance, troubleshooting migration, email sync, and device activation issues.
IT Support Analyst
Saint Elizabeth's Health Care (Robert Half)
Markham, ON
09.2014 - 01.2015
- Remotely supported 7000+ users with hardware and Citrix software issues using SOTI Mobile Device Management.
- Supported migration from Blackberry to Samsung devices and contributed to infrastructure projects.
- Managed inventory, re-imaged computers, and supported Blackberry devices on BES.
IT Support Analyst
UOIT (Robert Half)
Oshawa, ON
06.2014 - 09.2014
- Supported students with hardware and educational software issues.
- Managed UNIX user accounts, groups, and access levels.
IT Support Analyst
Baycrest Centre for Geriatric Care (Robert Half)
Toronto, ON
03.2014 - 03.2014
- Provided helpdesk support for hardware and clinical software in a desktop environment.
IT Support Analyst
VHA Home HealthCare (Robert Half)
Toronto, ON
09.2013 - 02.2014
- Provided hardware/software helpdesk support and administered the Gold Care healthcare management system.
- Acted as administration coordinator for Blackberry Enterprise Server and supported users in Active Directory.
Information Systems Analyst
Colliers International (Robert Half)
Toronto, ON
01.2013 - 01.2013
- Supported clients in a helpdesk environment and assisted with a routing/switching infrastructure project.
- Supported migration from Windows XP to Windows 7 and migration to Office 360.
- Installed, configured, and troubleshot workstations, printers, and mobile devices (iPhones, Blackberries).
Education
AI Engineering Bootcamp -
AI Product Builder
01-2026
Cloud Computing & Data Engineering
Network Technologist Diploma - undefined
Centennial College
Toronto, ON01-2012
Computer Networking Diploma - undefined
Centennial College
Toronto, ON01-2011
Skills
- AI Agent Development: Python, ADK (Agent Development Kit)
- AI Product Development: Full-stack AI applications, Lovable
- Workflow Automation: n8n, API Integration (Google Search, GPT-4, Slack, Google Sheets)
- Cloud Platforms: AWS (EC2, S3, IAM, RDS, Aurora, Redshift, ElastiCache)
- Data Engineering: Databricks, Data Warehousing, Data Lakehouse Architecture
- Database Management: PostgreSQL, Supabase, PostgREST, Advanced SQL
- Middleware & Integration: MCP Servers, Secure API Proxy Design
- Network Administration: Cisco (routers, switches), DHCP, Active Directory, Domains
Certification
- Cisco: Cisco Certified Network Associate (CCNA) - in progress
- Microsoft: Microsoft Certified Professional (Windows Server)
- IBM: IBM Quality Call Centre Certificate
PROFILE SUMMARY
- Experienced IT professional with a strong focus on client service and helpdesk support.
- Excellent verbal, written, and interpersonal communication skills.
- Effective organizational skills with the ability to handle multiple priorities.
- Proven ability to quickly learn and apply cutting-edge technologies, demonstrated by the design, development, and deployment of AI-driven applications for business process automation.
HIGHLIGHTS OF QUALIFICATIONS
- AI & Automation: Designed multi-agent AI systems (Python/ADK) for intelligent query processing. Developed and deployed a live, full-stack AI application for automated lead qualification using n8n and GPT-4.
- Cloud & Data: Working knowledge of AWS core services (EC2, S3, IAM, RDS, Redshift) and Databricks. Experienced in relational database design and complex SQL queries on PostgreSQL/Supabase.
- Architecture: Architected secure middleware layers using n8n as an MCP server to proxy AI-agent requests, preventing direct database access.
- Core IT: Hands-on experience in project management, network administration, and hardware/software systems. Application of IAM technologies/standards.
Timeline
Branch System Administrator / Administrative Assistant
Scotiabank
01.2017 - 01.2025
IT Analyst
CIBC
01.2016 - 01.2017
Windows XP - Windows 7 Migration Technical Support
RBC
07.2015 - 07.2016
Blackberry Migration Specialist
TD Bank
03.2015 - 07.2015
IT Support Analyst
Saint Elizabeth's Health Care (Robert Half)
09.2014 - 01.2015
IT Support Analyst
UOIT (Robert Half)
06.2014 - 09.2014
IT Support Analyst
Baycrest Centre for Geriatric Care (Robert Half)
03.2014 - 03.2014
IT Support Analyst
VHA Home HealthCare (Robert Half)
09.2013 - 02.2014
Information Systems Analyst
Colliers International (Robert Half)
01.2013 - 01.2013
Cloud Computing & Data Engineering
Network Technologist Diploma - undefined
Centennial College
Computer Networking Diploma - undefined
Centennial College
AI Engineering Bootcamp -
AI Product Builder