Shaun Kadir
Delta,BC
Summary
Dynamic Operations Manager with a proven track record at Telus Mobility, enhancing operational efficiency and employee retention through strategic leadership and problem-solving. Excelled in fostering team leadership, implementing quality assurance controls, and achieving significant improvements in customer satisfaction. Skilled in cross-functional collaboration and staff development, driving performance and safety standards to new heights.
Overview
9
9
years of professional experience
Work History
Operations Manager
Telus Mobility
04.2016 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Vancouver, None01-2010
Associate of Arts - Criminology
Kwantlen Polytechnic University
Richmond, BC01-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff management
- Employee relations and conflict resolution
- Staff development
- MS office
- Employee motivation
- Goal setting
- Performance management
- Health and safety compliance
- Regulatory compliance
- Quality assurance controls
- Superb time management skills
- KPI tracking
- Delegation
- Assignment delegation
- Unsurpassed work ethic
- Cross-functional collaboration
Languages
English
Native or Bilingual
Hindi
Limited Working
Timeline
Operations Manager
Telus Mobility
04.2016 - 11.2024
Bachelor of Arts - Criminology
Simon Fraser University
Associate of Arts - Criminology
Kwantlen Polytechnic University
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