Shaun Harland
Calgary,AB
Summary
Hardworking employee enthusiastic about learning the role of Volunteer Services Associate inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Gunpla Showcase Coordinator / Volunteer
Otafest
12.2019 - Current
- Assist in the development and execution of a 10,000+ attendee festival annually.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Improved success of program by making proactive adjustments to operations.
- Worked with department manager to coordinate volunteer schedules and assignments to handle programming demands.
- Entered data, generated reports and produced tracking documents to submit to sponsors.
- Recruited and trained judges on proper process and criteria.
Inside Sales Representative
Linde Canada
09.2021 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Twitch Streamer
Twitch
06.2018 - Current
- Customized brand message to reach and capture target audience interest and drive engagement.
- Exhibited excellent community growth by promoting camaraderie and positivity.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Created and scheduled social media posts for Instagram, Twitter, and TikTok to promote broadcast content.
Video Editor / Reviewer
Gunpla Talk Show
08.2020 - 03.2022
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Wrote content and uploaded it to Gunpla Talk Show's content management system.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
- Participated in creative meetings to assist in developing ideas and defining project deadlines.
- Utilized Adobe Premiere to manipulate, splice and sync video footage.
Service Advisor / Parts Person
Canadian Tire Corporation
12.2017 - 09.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained inventory on tires and parts for store and shop.
Service Advisor
McDonald Auto Group
02.2015 - 11.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor for both customers and fleet management companies.
- Balanced work amongst technicians to ensure healthy work environment.
- Collaborated with sales department to schedule new vehicles and accessory installs alongside existing customer appointments.
Education
Automated System Engineering Technology
SAIT Polytechnic
Calgary, ABSkills
- Project Coordination
- Investigative Procedures
- Customer Service and Assistance
- Time Management and Scheduling
- Social Media Platforms
- Records Maintenance
- Conflict Resolution
- Microsoft Office
- Listening Skills
Timeline
Inside Sales Representative
Linde Canada
09.2021 - Current
Video Editor / Reviewer
Gunpla Talk Show
08.2020 - 03.2022
Gunpla Showcase Coordinator / Volunteer
Otafest
12.2019 - Current
Twitch Streamer
Twitch
06.2018 - Current
Service Advisor / Parts Person
Canadian Tire Corporation
12.2017 - 09.2021
Service Advisor
McDonald Auto Group
02.2015 - 11.2017
Automated System Engineering Technology
SAIT Polytechnic
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