Shaun Grenning
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Unified CX Solutions
09.2020 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Customer Service Representative
Teleperformance
11.2018 - 12.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Retention Specialist
Rogers
01.2017 - 09.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Evaluated current customer retention strategies and recommended improvements.
Education
GED -
Scarborough Centre For Alternative Studies
Toronto, ON09.2010
No Degree - IT Business Analysis
Toronto School of Business
Toronto, ON11.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
- Product Sales
- Recordkeeping strengths
- Account updating
- Document Control
- Brand representation
Languages
English
Full Professional
Timeline
Customer Service Representative
Unified CX Solutions
09.2020 - 03.2024
Call Center Customer Service Representative
Teleperformance
11.2018 - 12.2019
Retention Specialist
Rogers
01.2017 - 09.2018
GED -
Scarborough Centre For Alternative Studies
No Degree - IT Business Analysis
Toronto School of Business
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