Shaun General
Ohsweken,ON
Summary
Detail-oriented worker with a strong background in customer relationship management and merchandising. Proven ability to assist students with special needs and support operational efficiency, eager to contribute to a dynamic team.
Overview
11
11
years of professional experience
Work History
Retail Worker
Cig Light
Ohsweken, Ontario
08.2025 - Current
- Assisted customers in selecting products and provided detailed product information.
- Managed inventory levels and restocked shelves to ensure product availability.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Managed cash register operations using POS system and processed sales and returns.
Jordan's Principle Worker
J.C Hill Elementary School
Ohsweken, Ontario
12.2023 - 10.2025
- Implemented behavior management plans designed by school psychologists or counselors.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
- Supported students with special needs during classroom activities and lessons.
- Assisted in the development of individual education plans for students with special needs.
- Facilitated communication between teachers, parents, and administrators regarding student progress.
Security Officer
Elite Security
Ohsweken, Ontario
06.2019 - 09.2024
- Monitored premises to ensure safety and security of all personnel.
- Maintained detailed logs of daily activities and incidents for record-keeping.
- Provided exceptional customer service while addressing visitor inquiries professionally.
Assistant Volunteer Coach
Six Nations Minor Hockey
Ohsweken, Ontario
10.2014 - 04.2023
- Developed training programs to enhance athlete performance and skills.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
Professional Ice Hockey Player
Muik
Uusikaarlepyy, FIN
10.2021 - 03.2022
- Collaborated with coaches to develop and implement training strategies.
- Trained rigorously to enhance physical performance and skill levels.
- Attended competitions, showcasing skills and competing against other athletes.
- Engaged with fans and community through promotional events and outreach programs.
Education
High School Diploma -
Assumption College
Brantford, ON06-2017
Some College (No Degree) - Sports Management & Operations
Niagara University
Niagara Falls, NYSkills
- Customer service
- Product knowledge
- POS operation
- Inventory management
- Merchandising
- Customer relationship management
- Microsoft Office
- Conflict resolution
Affiliations
Six Nations Iron Men - Ice Hockey Player
Timeline
Retail Worker
Cig Light
08.2025 - Current
Jordan's Principle Worker
J.C Hill Elementary School
12.2023 - 10.2025
Professional Ice Hockey Player
Muik
10.2021 - 03.2022
Security Officer
Elite Security
06.2019 - 09.2024
Assistant Volunteer Coach
Six Nations Minor Hockey
10.2014 - 04.2023
High School Diploma -
Assumption College
Some College (No Degree) - Sports Management & Operations
Niagara University