Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Shaun Garrison

Shaun Garrison

Ottawa,ON

Summary

Dynamic leader with proven expertise in customer service and digital marketing, honed at Royal Canadian Legion. Excelled in team leadership, driving staff to peak performance and fostering a culture of excellence. Achieved significant improvements in customer satisfaction and engagement through innovative marketing campaigns and effective problem-solving.

Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.

Knowledgeable [Desired Position]. Managed diverse bar operations with focus on enhancing customer satisfaction and streamlining inventory processes. Demonstrated effective team leadership and conflict resolution skills.

Hospitality professional with proven track record in upscale bar environments. Led teams to deliver outstanding service and maintain high standards of cleanliness and safety. Known for effective communication and problem-solving abilities.

Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.

Overview

23
23
years of professional experience

Work History

Bar Manager

Royal Canadian Legion
04.2012 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

Restaurant General Manager

RA Centre
06.2004 - 09.2012
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Manager and Bartender

Irish Village
05.2002 - 06.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

No Degree - Sociology

Queens University
Kingston, ON

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff tr
  • Social media marketing
  • Digital marketing
  • Staff management
  • Customer relationship management (CRM)
  • Brand promotion
  • Marketing campaigns
  • Marketing campaign development

Languages

English
Full Professional

Interests

Sports, music, cooking, travel and general healthy lifestyle

Timeline

Bar Manager

Royal Canadian Legion
04.2012 - Current

Restaurant General Manager

RA Centre
06.2004 - 09.2012

Manager and Bartender

Irish Village
05.2002 - 06.2004

No Degree - Sociology

Queens University
Shaun Garrison