Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Dyet

Edmonton

Summary

Versatile, hard-working, and friendly customer service representative with more than 10 years of experience. Enjoys helping others and establishing rapport with clients, customers, and staff. Skilled at ensuring repeat patronage and customer loyalty by providing exemplary service, responding to customers' needs and questions, and resolving disputes.

Overview

17
17
years of professional experience

Work History

Associate Lead With Keys

PetSmart
07.2023 - Current
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
  • SAP proficient
  • Inventory management processes
  • Forklift Certified POS trained
  • Updating pricing
  • I'm the lead for yearly inventory nights and prep
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • receiving coin orders
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.

Stocker/Cashier

PetSmart
06.2021 - 07.2023
  • Responded to company needs by remaining flexible for shifts, as needed
  • Certified in forklift operations
  • Gained expertise in handling freight and executing merchandising operations
  • Guided customers to locate preferred items
  • Instructed new employees regarding how to use the cash register.
  • Educated stock colleagues on merchandise placement strategies.
  • Trained stock team on overstock procedures within the warehouse.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Loading/unloading of trailers as well as safe unloading processes for all of our non-dock deliveries .

Customer Service Team Member/Cashier

Tim Horton's
01.2018 - 11.2020
  • Responded to company needs by remaining flexible, and fulfilling varying job roles and shifts as needed
  • Followed all procedures for responsible cash and credit card handling during POS transactions
  • Welcomed customers and demonstrated excellent product knowledge while answering inquiries
  • Assisted with product questions and purchases

Customer Service Team Member/baker/Cashier

Tim Horton's
10.2014 - 11.2017
  • Performed daily required cleaning procedures for all baking equipment and surfaces
  • Followed all procedures for responsible cash and credit card handling during POS transactions
  • Worked different shifts as required while working full-time

Customer Service Team Member/Stocker

Home Hardware
06.2009 - 09.2010
  • Part-time summer and weekend work stocking shelves
  • Performed cleaning tasks throughout the whole store
  • Helped customers with locating desired items

Customer Service Team Member/Stocker

Foodland
06.2008 - 12.2008
  • I organized and restocked shelves part-time
  • Helped put away all new products received

Education

High School Diploma -

Glenview Park Secondary School
Cambridge, ON
06.2013

Skills

  • Cash handling proficiency
  • Loss prevention strategies
  • Store operations
  • Accurate Drawer Counting
  • Training and mentoring
  • Employee Training
  • Forklift Certified
  • Self Motivated
  • Team Oriented

Timeline

Associate Lead With Keys

PetSmart
07.2023 - Current

Stocker/Cashier

PetSmart
06.2021 - 07.2023

Customer Service Team Member/Cashier

Tim Horton's
01.2018 - 11.2020

Customer Service Team Member/baker/Cashier

Tim Horton's
10.2014 - 11.2017

Customer Service Team Member/Stocker

Home Hardware
06.2009 - 09.2010

Customer Service Team Member/Stocker

Foodland
06.2008 - 12.2008

High School Diploma -

Glenview Park Secondary School

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Shaun Dyet