Shaun Dominic Rego
Toronto,Canada
Summary
As a high achiever with a robust analytical mindset, I am driven by a passion for continuous learning. My capacity for independent thinking, coupled with my effectiveness in high-pressure situations, has consistently fueled my success in dynamic environments. With a proven track record of delivering results, I am poised to bring my skills and dedication to your team.
Overview
15
15
years of professional experience
Work History
Assistant Food Service Manager
Compass Group Canada
Toronto, Ontario
09.2024 - Current
- Assisted in managing food service operations and staff scheduling.
- Implemented health and safety standards in food handling practices.
- Trained new staff on food service procedures and customer interaction.
- Collaborated with chefs to develop menu items aligned with dietary needs.
- Ensured compliance with company policies and regulatory requirements.
- Resolved customer complaints to maintain high service quality standards.
- Monitored food preparation activities to ensure adherence to safety standards and regulations.
- Performed regular inspections of the facility's sanitation practices and facilities.
- Provided guidance to employees on proper customer service techniques and procedures.
- Reviewed daily task list with employees and assigned tasks for completion.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Project Manager and Analyst
DXC TECHNOLOGY - EIT SERVICES INDIA PROVATE LIMITED
India
04.2018 - 03.2024
- Validated servers and databases for decommissioning scope, ensuring compliance with contractual obligations.
- Planned and executed decommissioning changes, leading a team of 10 to successfully migrate US servers and databases.
- Prepared and presented comprehensive reports to quantify changes implemented and track project progress.
- Communicated effectively with internal teams to assess the status of weekly tasks and align capabilities.
- Collaborated with the global activation team on IT infrastructure projects, leveraging both Agile and Waterfall methodologies.
- Developed dashboards and weekly reports, delivering insights to management for informed decision-making.
- Participated in various process groups, overseeing planning, execution, monitoring, and control activities.
- Managed post-build and post-delivery activities, ensuring seamless project closure in accordance with server and database lifecycles.
Colleagues Outlet Manager
AL BANDAR ROTANA
Dubai
04.2018 - 10.2018
- Strategically planned, hired, trained, and managed a high-performing team of 42, ensuring optimal resource utilization.
- Oversaw weekly purchases, invoicing, pricing, and menu planning to drive operational efficiency.
- Ensured compliance with the UAE Ministry of Health regulations, promoting a safe and healthy environment.
- Drove sales growth and enhanced the overall bottom line, consistently achieving unit profit targets.
- Committed to delivering an exceptional customer experience, fostering loyalty and satisfaction.
Patient Meal Plan Co-ordinator
THUMBAY GROUP - THE TERRACE RESTAURANT & THUMBAY HOSPITAL
UAE
05.2017 - 12.2017
- Spearheaded seamless food service operations across multiple high-profile locations, ensuring excellence in dining experiences at Terrace Restaurant Fujairah, Dubai, and Ajman.
- Oversaw inventory management for food supplies and medical materials.
- Assisted in implementing health and safety regulations compliance.
Project Co-ordinator
THE OLD MUTUAL ACADEMY OF CRICKET EXCELLENCE
Zimbabwe
06.2013 - 03.2017
- Coordinated project timelines and schedules to ensure effective resource allocation.
- Assisted in developing project plans outlining objectives and deliverables.
- Monitored project milestones to ensure adherence to timelines and budgets.
- Evaluated project risks and proposed mitigation strategies for potential challenges.
- Coordinated with internal departments as well as external vendors to ensure the successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Submitted budget estimates, progress reports and cost tracking reports.
Assistant Manager
COMPASS GROUP CANADA - CHARTWELLS SECTOR
Toronto
09.2012 - 03.2013
- Promoted to Unit Retail Assistant Manager, driving operational excellence and key managerial activities.
- Optimized team performance through strategic weekly staff scheduling and delegated responsibilities.
- Achieved significant sales growth and enhanced overall profitability of the unit.
General Helper
COMPASS GROUP CANADA - CHARTWELLS SECTOR
Toronto
09.2010 - 03.2013
- Took Responsibility of the general cleanliness of the Residence Cafeteria.
- Maintained Food Handling temperature logs.
- Sanitization and other general cleanliness duties of the unit.
Department of Catering - Conference Supervisor
COMPASS GROUP CANADA - CHARTWELLS SECTOR
Toronto, ON
05.2012 - 08.2012
- Managed conference groups and summer camps at the university student residence, ensuring a seamless experience.
- Expertly handled staffing and scheduling for conference meals, optimizing service delivery.
- Proficiently organized and executed breakfast, lunch, brunch, and dinner buffets, enhancing guest satisfaction.
- Supervised daily operations in food service environments for diverse clientele.
- Coordinated schedules to optimize staff coverage during peak hours.
Supervisor
COMPASS GROUP CANADA - CHARTWELLS SECTOR
Toronto
09.2011 - 04.2012
- Promoted to Unit Supervisor, overseeing overall floor operations and enforcing discipline for optimal performance.
- Managed cash registers, ensuring accurate cash handling and comprehensive financial reporting.
- Delegated responsibilities to team members, facilitating a seamless operational workflow.
Catering Associate
COMPASS GROUP CANADA - CHARTWELLS SECTOR
Toronto
05.2011 - 08.2011
- Delivered exceptional catering services at Humber College, managing orders and deliveries seamlessly across campus.
- Executed meticulous meal setups and buffets for conference groups, enhancing the overall guest experience.
Education
Business & Project Management -
Humber Polytechnic
Toronto, Canada01.2024
High School Diploma -
Humber Institute of Technology And Advanced Learning
Toronto, Canada01.2010
High School Diploma -
Milagres Pre-University College
Mangalore, India01.2008
ICSE -
St. Theresas School
Mangalore, India01.2006
Skills
- Communication skills - the ability to listen and communicate with stakeholders and team members
- Leadership and team management - able to motivate and guide my team, and delegate tasks effectively
- Time management and organization - skilled in prioritizing tasks and managing time effectively
- Risk management: identifying and mitigating potential risks
- Problem-solving - able to make quick, informed decisions and navigate unexpected challenges or changes
Languages
English
References
- York Tang, Compass Group Canada, york.tang@compasscanada.com
- Gobi Perumal, Compass Group Canada, gobi.perumal@compasscanada.com
- Jerome D'Souza, Compass Group Canada, jerome.d'souza@compasscanada.com
- Academy of Cricket Excellence, academyofcricketexcellence21@gmail.com
- Diana Sutari, Al Bandar Rotana, diana.sutari@rotana.com
- Som Shivakumar, DXC Technology, som.shivakumar@dxc.com
Hobbies and Interests
- Playing the guitar, Piano, Drums and listening to music (Played for different bands around the city)
- Fitness enthusiast - Golf, Swimming, Cricket, Table Tennis & Badminton
- Public speaking
- Watching travel blogs and other documentaries
Affiliations
- Professional Musician, Singer and Song Writer
Certifications
- ITIL V4 Certified
- Google Cloud Certified
- Advanced Food Safety Certified
- Smart Serve Certified
Timeline
Assistant Food Service Manager
Compass Group Canada
09.2024 - Current
Project Manager and Analyst
DXC TECHNOLOGY - EIT SERVICES INDIA PROVATE LIMITED
04.2018 - 03.2024
Colleagues Outlet Manager
AL BANDAR ROTANA
04.2018 - 10.2018
Patient Meal Plan Co-ordinator
THUMBAY GROUP - THE TERRACE RESTAURANT & THUMBAY HOSPITAL
05.2017 - 12.2017
Project Co-ordinator
THE OLD MUTUAL ACADEMY OF CRICKET EXCELLENCE
06.2013 - 03.2017
Assistant Manager
COMPASS GROUP CANADA - CHARTWELLS SECTOR
09.2012 - 03.2013
Department of Catering - Conference Supervisor
COMPASS GROUP CANADA - CHARTWELLS SECTOR
05.2012 - 08.2012
Supervisor
COMPASS GROUP CANADA - CHARTWELLS SECTOR
09.2011 - 04.2012
Catering Associate
COMPASS GROUP CANADA - CHARTWELLS SECTOR
05.2011 - 08.2011
General Helper
COMPASS GROUP CANADA - CHARTWELLS SECTOR
09.2010 - 03.2013
Business & Project Management -
Humber Polytechnic
High School Diploma -
Humber Institute of Technology And Advanced Learning
High School Diploma -
Milagres Pre-University College
ICSE -
St. Theresas School
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