Shaun Conners
San Jose
Summary
Professional in client relationship management with track record of enhancing customer satisfaction and retention. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results. Proficient in problem-solving and communicating effectively to ensure customer success and adoption.
Overview
15
15
years of professional experience
Work History
Field Services Manager
Bluescape
01.2018 - 08.2024
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted regular training sessions to ensure team proficiency in the latest software updates to address features and bugs and how to up sale our software based on customer needs.
- Provided technical guidance and support to field service technicians on complex issues for cloud and on prem solutions in the public sector.
- Planed and executed field service projects, ensuring they are completed on time and within budget, from software installs to creating detailed diagrams and instructions for larger video conference rooms
In-Flight Refueling Instructor
United States Air Force
09.2009 - 09.2017
- Conduct comprehensive training sessions for aircrew members on in-flight refueling procedures and techniques on multi-million-dollar aircraft.
- Develop and update training materials, manuals, and course content to reflect the latest standards and safety procedures.
- Conducted Mission Qualification, Requalification, Formal Upgrade, and Refresher Training using devices and classrooms. Subject matter expert for the aircraft and airfields.
- Improved student performance by defining clear goals and communicating performance metrics.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ05-2026
Bachelor of Science - Management Information Systems
The University of Tampa
Tampa, FL05-2018
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- CRM software
- Client service optimization
- Training and mentoring
- Revenue growth
- Key accounts development
- Staff mentoring & leadership
- Training programs
- Strategic communications
Timeline
Field Services Manager
Bluescape
01.2018 - 08.2024
In-Flight Refueling Instructor
United States Air Force
09.2009 - 09.2017
Bachelor of Science - Cybersecurity
University of Phoenix
Bachelor of Science - Management Information Systems
The University of Tampa
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