Shaun Clarkson
Brampton,ON
Summary
Proven Dispatcher with extensive experience at Cavalier Transportation, adept in stress tolerance and dispatch software. Excelled in coordinating timely deliveries and enhancing customer relationships, ensuring seamless operations and exceptional service. Demonstrated critical thinking and effective communication, significantly improving workflow and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Dispatcher
IWD
07.2018 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Cavalier Transportation
10.2003 - 03.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School Diploma -
Centre Dufferin District High School
Shelburne, ON06.1998
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Routing orders
- Communication Equipment Operation
- Database updates
- Customer Service
- Decision-Making
- Critical Thinking
- Effective Communications
- Route Planning and Adjustment
- Delegating Work
- Equipment Inspection
Languages
French
Limited Working
Fishing, Paddle Boarding, Motorcyling
These are the main things I love to do in my spare time!
Timeline
Dispatcher
IWD
07.2018 - 05.2024
Dispatcher
Cavalier Transportation
10.2003 - 03.2017
High School Diploma -
Centre Dufferin District High School
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