Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic
Shaun Brown

Shaun Brown

San Lorenzo

Summary

Experienced and dedicated Security Guard with over three years of experience providing exceptional safety and crime prevention practices for businesses and individuals. I have customer service representative experience dedicated to providing quality care for ultimate customer satisfaction. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Equipped with a diverse and promising skill-set.


Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food Delivery Driver

DoorDash
02.2021 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

Food Delivery Driver

Instacart
02.2021 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Facilitated smooth delivery process, communicating effectively with customers about arrival times.

Security Officer

American Guard Services
04.2023 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Education

Highschool Diploma -

San Lorenzo Highschool
06.2021

Skills

  • Customer service
  • Communication
  • Sales assistance
  • Leadership
  • Project management
  • Problem-solving
  • Quick learner
  • Time management
  • Dedicated team player
  • Relationship building
  • Safe driving
  • Customer communication
  • Valid Driver's license

Hobbies and Interests

  • Option/Future Trading
  • Taking courses
  • Traveling
  • Spending time with family
  • Camping
  • Content creation
  • gym
  • meditating

Certification

Armed Security Permit

CA State Guard Card

Timeline

Security Officer

American Guard Services
04.2023 - 01.2024

Food Delivery Driver

DoorDash
02.2021 - Current

Food Delivery Driver

Instacart
02.2021 - Current

Highschool Diploma -

San Lorenzo Highschool

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Shaun Brown