Shaughn Gordon
London,Canada
Summary
Enthusiastic and reliable professional providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Administrator
CANUSA Automotive Warehousing
10.2021 - Current
- Design and create campaign e-mail invitations, articles and marketing videos.
- Collaborate with marketing department personnel to optimize strategic initiatives.
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Build relationships with customers and community to promote long term business growth.
Hostess/Food Runner
Tiger Jack's Bar And Grill
09.2018 - 10.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess
J'Dees Market Grill
11.2017 - 09.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Office Administration
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Customer Service Skills
- Hardworking
- Works well in team setting
- Reliable
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Smart Serve Ontario Certificate
Hobbies
Women's/Coed Ball Hockey Player
Enjoys Stock Car Racing in Ontario
Timeline
Marketing Administrator
CANUSA Automotive Warehousing
10.2021 - Current
Hostess/Food Runner
Tiger Jack's Bar And Grill
09.2018 - 10.2020
Hostess
J'Dees Market Grill
11.2017 - 09.2018
No Degree - Office Administration
Fanshawe College of Applied Arts And Technology
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