Shatille Mcinnes
Penticton,BC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Imperial Banking Centre
Summerland, BC
02.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assistant Manager
Bench 1775
Penticton, BC
02.2023 - 06.2023
- Trained front-of-house staff on Winery and Bistro policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Resolved problems or concerns to satisfaction of involved parties.
Flight Attendant
Air Canada
Vancouver, BC
05.2016 - 04.2019
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Dealt with mechanical and passenger emergencies in a calm manner according to standards.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Directed junior team members in proper duties and company regulations.
- Have Knowledge of the Canadian Aviation Regulations and memorize the laws and safety procedures pertaining to everyday Airline operations.
Catering Server
Design to Dine
Vancouver, BC
07.2017 - 01.2019
- Set up and tore down all catering services at high profile client locations such as Bentley and BMW
- Loaded supplies and food into delivery vans and unloaded at events.
- Created meaningful conversation with clients and their guests while serving passed canapes and collecting dishware.
- Maintained a professional and entertaining presence at high profile events while performing my job efficiently and safely.
Education
Some College (No Degree) - Airline And Flight Operations Commercial Pilot (Fixed-Wing Option)
BCIT
Vancouver, BC08-2020
Diploma - Acting For Film And Television
VanArts
Vancouver, BC08.2015
Skills
- Customer service-focused
- Computer Literate
- Critical thinking
- Conflict resolution
- Multitasking
- Complaint resolution
Certification
- Serving it Right
- WHMIS
- Aircraft Ditching, Underwater Egress, Sea survival and Wilderness Survival training course
- Industry Canda Restricted Radio Operator Certificate
- Private Pilot License
Timeline
Customer Service Representative
Canadian Imperial Banking Centre
02.2024 - Current
Assistant Manager
Bench 1775
02.2023 - 06.2023
Catering Server
Design to Dine
07.2017 - 01.2019
Flight Attendant
Air Canada
05.2016 - 04.2019
Some College (No Degree) - Airline And Flight Operations Commercial Pilot (Fixed-Wing Option)
BCIT
Diploma - Acting For Film And Television
VanArts
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