Shatha Sulaiman
Edmonton,SELECT STATE *
Summary
Results-driven healthcare administrator and program coordinator with over 5 years of experience in medical administration, financial operations, and community outreach. Skilled in program planning, volunteer management, and stakeholder collaboration. Supported vulnerable populations through volunteer initiatives and successfully improved operational workflows in healthcare settings. Currently completing a Bachelor of Professional Arts in Human Services with a focus on healthcare management and public administration. Seeking to leverage my skills and passion for community engagement in a Program Coordinator role.
Overview
10
10
years of professional experience
Work History
Financial Coordinator
City Orthodontics and Paediatrics
Edmonton, Canada
05.2024 - Current
- Managed financial operations for orthodontic treatment plans, overseeing $100,000+ in monthly payments, billing, and insurance claims
- Collaborated with cross-functional teams to enhance operational workflows and patient satisfaction
- Provided leadership and training to administrative staff on financial procedures and compliance
- Key Achievement: Reduced billing errors by 20% and increased payment adherence by 15%
Volunteer, AHS ID Program
Royal Alexandra Hospital
Edmonton, Canada
01.2015 - Current
- Assisted homeless, at-risk, and recently housed clients in obtaining Alberta Identification and Personal Health Cards
- Collaborated with Alberta Health Services programs to ensure seamless support for clients in acute care and community settings
- Organized secure storage solutions for newly-acquired IDs, ensuring accessibility for clients upon permanent housing
Front Desk Administrator & Surgical Admissions Coordinator
Visionmax Eye Centre
Edmonton, Canada
09.2022 - 04.2024
- Oversaw patient admissions and financial billing processes with a 0% error rate, ensuring compliance with healthcare regulations
- Enhanced operational workflows and scheduling practices, reducing patient wait times by 20%
- Coordinated between patients, administrative staff, and clinical teams to optimize service delivery
Front Desk Administrator & Medical Office Assistant
Callingwood Medical Clinic
Edmonton, Canada
10.2019 - 08.2022
- Scheduled and managed appointments for over 150 patients weekly, ensuring seamless clinic operations
- Processed insurance claims and provided financial coordination, reducing delays by 25%
- Assisted in organizing community health initiatives, improving patient engagement and satisfaction
Education
Bachelor of Professional Arts - Human Services
Athabasca University
01.2024
Skills
- Program Planning and Implementation
- Volunteer Recruitment and Management
- Community Outreach and Engagement
- Financial Oversight and Budget Management
- Administrative and Operational Efficiency
- Stakeholder Collaboration and Communication
- Event Coordination and Logistics
- Proficiency in Microsoft Office and CRM Software
- Data entry
- Payment collection
References
Available upon request.
Volunteer Experience
Volunteer, AHS ID Program, Edmonton, AB, Approx. 2015, Assisted homeless, at-risk, and recently housed clients in obtaining Alberta Identification and Personal Health Cards., Collaborated with Alberta Health Services programs to ensure seamless support for clients in acute care and community settings., Organized secure storage solutions for newly-acquired IDs, ensuring accessibility for clients upon permanent housing.
Timeline
Financial Coordinator
City Orthodontics and Paediatrics
05.2024 - Current
Front Desk Administrator & Surgical Admissions Coordinator
Visionmax Eye Centre
09.2022 - 04.2024
Front Desk Administrator & Medical Office Assistant
Callingwood Medical Clinic
10.2019 - 08.2022
Volunteer, AHS ID Program
Royal Alexandra Hospital
01.2015 - Current
Bachelor of Professional Arts - Human Services
Athabasca University
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