Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic

Shashwati Biswas

Toronto,Canada

Summary

A skilled Infrastructure Engineer with 4 years of experience, I excel in managing and optimizing complex IT infrastructures. Specializing in deploying, configuring, and maintaining scalable, secure, and high-performance environments, I bring a blend of technical expertise and strategic insight to every project. DevOps & Automation: Expert in CI/CD pipelines (Jenkins, GitLab, Docker), infrastructure automation (Terraform, Kubernetes), and scripting (Python, Shell). Cloud Administration: Proficient in AWS, Azure, and GCP, with a focus on cost optimization, security, compliance, and high availability. VMware Administration: Extensive experience with VMware vSphere, ESXi, vCenter ensuring seamless virtualized environments. Microsoft Office 365: Skilled in deploying, managing, and optimizing Microsoft Office 365 environments, ensuring seamless integration and productivity enhancements. Infrastructure Management: Strong in designing, implementing, and maintaining IT solutions with a focus on incident management, problem resolution, and continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud Analyst

B&B Custom-House Brokerage Company Ltd
02.2023 - 08.2024
  • Led the migration of on-premises infrastructure and applications to cloud platforms, improving scalability by 70% and reducing costs by 40%
  • Utilized Power Automate to streamline and automate complex workflows, reducing manual processes and increasing operational efficiency by 50%
  • Automated various repetitive tasks using Python scripts, reducing manual work by 95% and saving an estimated 300 hours annually
  • Developed and maintained Power BI dashboards, providing real-time insights and visualizations that improved strategic decision-making for stakeholders, resulting in a 20% increase in data-driven decisions
  • Implemented CI/CD pipelines using tools like Jenkins and GitLab CI/CD, achieving a 60% reduction in deployment times and a 30% decrease in production errors
  • Managed infrastructure as code (IaC) using Terraform to automate provisioning and configuration of cloud resources, reducing deployment times by 50%
  • Utilized containerization technologies like Docker and orchestration tools like Kubernetes to deploy and manage a microservices architecture, enhancing system reliability and reducing downtime by 40%
  • Collaborated with IT teams to design, implement, and manage cloud-based solutions, ensuring compliance with security and regulatory standards, and achieving a 100% compliance rate
  • Conducted risk assessments and developed mitigation strategies, ensuring seamless migration with minimal downtime, achieving 99.9% uptime during the transition
  • Provided technical support and training to 200+ end-users on cloud-based tools and applications, enhancing user adoption and proficiency by 30%
  • Monitored cloud infrastructure performance, implemented optimization strategies, and ensured high availability and disaster recovery, achieving a 99.95% uptime
  • Automated various day-to-day reporting systems using Python, reducing manual work by 90% and saving approximately 250 hours annually.

Systems Engineer

Tata Consultancy Services
06.2020 - 11.2022
  • Built and managed virtual environments with over 500 virtual servers for a financial domain
  • Patched servers regularly to maintain security and performance standards
  • Upgraded vCenter infrastructure to ensure compatibility with the latest VMware technologies
  • Designed and implemented high availability clusters using VMware vSphere High Availability (HA), ensuring continuous operation of critical applications
  • Implemented and configured DRS (Distributed Resource Scheduler) for optimal resource allocation
  • Set up Fault Tolerance (FT) to ensure high availability and minimize downtime for critical applications
  • Developed EVC (Enhanced vMotion Compatibility) enabled clusters to support diverse hardware within VMware environments
  • Conducted firmware upgrades across servers and infrastructure components to enhance stability and performance
  • Led the successful handling of software releases, configurations, and support for all production system components and infrastructure, ensuring a 99.9% system uptime
  • Developed custom real-time monitoring tools and reports, improving visibility and reducing response time to critical incidents by 30%
  • Provided technical expertise and support for VMware ESXi hosts, vCenter Server, and related virtual infrastructure components
  • Collaborated with cross-functional teams to design and implement VMware-based solutions aligned with business requirements
  • Documented standard operating procedures (SOPs) and best practices for VMware administration and troubleshooting.

Education

PGDM in DevOps for Cloud Computing -

Lambton College
Toronto, ON
08.2024

Bachelor of Computer Science and Engineering -

University of Engineering & Management
Kolkata, India
05.2020

Skills

  • Cloud Platforms: Azure, (Virtual machines, Blob Storage, Azure active Directory, Virtual Network,Azure Functions, Azure Kubernetes Clusters) AWS (EC2, S3, VPC, ECS, IAM, Load balancers, Lambdas)
  • DevOps Technologies: Jenkins, Kubernetes, Docker, Github, GitLab, Terraform
  • Virtualization and Infrastructure Management: VMware (VMware ESXi, HPE Synergy, vCenter Server, vSphere 67, VMotion, SVMotion, Resource Pools, High Availability, VMTools, EVC, Fault Tolerance, DRS Clusters), Microsoft Hyper-V, Citrix
  • Server Administration: Windows Server (2008, 2008R2, 2012, 2019, 2022), Linux Server (Ubuntu,RHEL), Microsoft Active Directory, WSUS, VDI, DNS, DHCP, IIS, Exchange Server, Patch Management
  • Monitoring Tools: CloudWatch, Azure Monitor
  • Microsoft Office 365: PowerAutomate, Sharepoint, Admin Centers, Entra ID
  • Programming Languages: Python, Powershell
  • Vulnerability and Infrastructure Security: Integrate threat, vulnerability, IT, and business to prioritize incident handling and investigations through Solaris-Qualys
  • Crisis & Incident Management: Adept at crisis and incident management using ESP, CCM
  • Infrastructure optimization aligning Agile & ITIL principle and availability improvements
  • Hybrid Cloud Environments
  • Infrastructure Automation
  • Incident Response Management
  • Virtualization Technologies

Certification

  • Azure Administrator Associate (AZ-104), 2021
  • Microsoft Azure Fundamentals (AZ-900), 2021

Volunteer Experience

RED CROSS (Worldwide Acquisition Inc.), Toronto, 01/2023, 02/2023, Official Canvasser, Engaged with community members through door-to-door canvassing, events, and public spaces, raising awareness of the Red Cross's mission and programs, resulting in a 30% increase in community engagement., Distributed informational materials, answered questions about the Red Cross's services, and provided details on how individuals can contribute or get involved, enhancing public knowledge and support., Encouraged and collected donations from the public, ensuring secure handling and accurate recording of contributions, leading to a 25% increase in funds raised., Promoted volunteer opportunities and motivated community members to sign up for various volunteer roles within the Red Cross, boosting volunteer participation by 40%.

Timeline

Cloud Analyst

B&B Custom-House Brokerage Company Ltd
02.2023 - 08.2024

Systems Engineer

Tata Consultancy Services
06.2020 - 11.2022

PGDM in DevOps for Cloud Computing -

Lambton College

Bachelor of Computer Science and Engineering -

University of Engineering & Management
  • Azure Administrator Associate (AZ-104), 2021
  • Microsoft Azure Fundamentals (AZ-900), 2021
Shashwati Biswas