Shashwatha Krupa Kalva
Montreal,QC
Overview
8
8
years of professional experience
Work History
Help Desk Analyst
CGI
Montreal, Quebec
11.2020 - 03.2022
- Assisted customers with basic software and hardware setup and configuration.
- Reported and tracked service requests using ticketing system.
- Performed periodic maintenance tasks such as patch management and antivirus updates.
Technical Support Executive
Tech Mahindra
Hyderabad, India
11.2014 - 05.2016
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
Customer Service Representative
ZEN3 Info Solutions
Hyderabad, India
03.2014 - 11.2014
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
Education
Master of Science - Computer Science
Montreal College of Information And Technology
Montreal, QC02-2020
Skills
- Application installations
- Providing customer support
- Security awareness
- Technical support services
- Logging support tickets
- Software Installation
References
References available upon request.
Timeline
Help Desk Analyst
CGI
11.2020 - 03.2022
Technical Support Executive
Tech Mahindra
11.2014 - 05.2016
Customer Service Representative
ZEN3 Info Solutions
03.2014 - 11.2014
Master of Science - Computer Science
Montreal College of Information And Technology