Overview
Work History
Education
Skills
References
Timeline
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Shashwatha Krupa Kalva

Montreal,QC

Overview

8
8
years of professional experience

Work History

Help Desk Analyst

CGI
Montreal, Quebec
11.2020 - 03.2022
  • Assisted customers with basic software and hardware setup and configuration.
  • Reported and tracked service requests using ticketing system.
  • Performed periodic maintenance tasks such as patch management and antivirus updates.

Technical Support Executive

Tech Mahindra
Hyderabad, India
11.2014 - 05.2016
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
  • Analyzed user feedback from surveys to identify areas where improvements can be made in terms of service delivery.

Customer Service Representative

ZEN3 Info Solutions
Hyderabad, India
03.2014 - 11.2014
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.

Education

Master of Science - Computer Science

Montreal College of Information And Technology
Montreal, QC
02-2020

Skills

  • Application installations
  • Providing customer support
  • Security awareness
  • Technical support services
  • Logging support tickets
  • Software Installation

References

References available upon request.

Timeline

Help Desk Analyst

CGI
11.2020 - 03.2022

Technical Support Executive

Tech Mahindra
11.2014 - 05.2016

Customer Service Representative

ZEN3 Info Solutions
03.2014 - 11.2014

Master of Science - Computer Science

Montreal College of Information And Technology

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Shashwatha Krupa Kalva