Shashwat Shashwat
Burnaby,BC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Hortons
11.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Sales Associate
H&M Clothing
03.2023 - 11.2023
- Employee of the month for consecutive 3 months.
- Did serve over 5000 customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Team Lead
Arrow Events
01.2023 - 04.2023
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Operated cash register or POS system to receive payment by cash, check and credit card
- Processed sales transactions to prevent long customer wait times
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Business Administration - Business Administration
Capilano University
North Vancouver, BC12.2025
Food Handler Certification (equivalent To FS1) - Food Safety
Food Safety Training Canada
05.2024 - 06.2024
Certificate of Data Analyst - Data Analysis
Microsoft
Vancouver, BC06.2024
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Cash Handling
- POS System Operation
- Merchandising understanding
- Inventory Control
- Merchandise Display
- Sales floor organization
Accomplishments
- Performed theatre in high school
- Guitarist and vocalist
Availability
Available all days in a week except Mondays and Wednesdays
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Food Handler Certification (equivalent To FS1) - Food Safety
Food Safety Training Canada
05.2024 - 06.2024
Supervisor
Tim Hortons
11.2023 - Current
Sales Associate
H&M Clothing
03.2023 - 11.2023
Cashier Team Lead
Arrow Events
01.2023 - 04.2023
Bachelor of Business Administration - Business Administration
Capilano University
Certificate of Data Analyst - Data Analysis
Microsoft
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