Shashvat Kapoor

Solution Specialist – Rogers

Dedicated to delivering tailored communication solutions while consistently exceeding sales targets. Responsibilities include:

• Selling mobile phones, phone plans, Rogers MasterCard, and accessories
• Managing inventory, including stock replenishment and product displays
• Building and maintaining customer relationships to enhance satisfaction and loyalty
• Performing cash counts, point-of-sale transactions, and daily financial reconciliations
• Providing expert product knowledge and technical support to customers
• Collaborating with team members to achieve and surpass sales and operational goals

Recognized as the Best Salesman for 4 consecutive months, demonstrating a strong commitment to exceptional service and customer satisfaction.

Lead Night Auditor – Peterborough Inn & Suites

Responsible for overseeing nightly hotel operations, ensuring accurate financial reporting, and providing exceptional guest service. Key duties included:

• Conducting nightly accounting audits, reconciling daily transactions, and preparing financial reports
• Managing guest check-ins and check-outs with efficiency and professionalism
• Handling room key distribution and ensuring proper room assignments
• Addressing guest inquiries and resolving overnight concerns
• Processing payments, balancing cash floats, and preparing daily cash reports
• Monitoring inventory levels for office supplies and minibar stock
• Ensuring hotel security by following safety protocols during overnight shifts

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.