Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
CustomerServiceRepresentative

Shashi Sing Gudday

Saint-Constant,QC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Securian Canada
Montreal, Quebec
03.2023 - 03.2025
  • Managed insurance files for Ontario Medical Association physicians, including life and disability insurance.
    Processed and monitored disability, critical illness, and life insurance claims efficiently.
    Updated payment information across various methods to ensure accuracy.
    Oversaw disability and job loss claims files for Bank of Montreal members.
    Monitored benefit requests, assisting policyholders in managing coverage effectively.
    Consistently surpassed monthly targets for all lines of business.
    Achieved over 95% quality score as an analyst.

Customer Service Representative

Sun Life Financial
Montreal, Quebec
01.2019 - 03.2023
  • Same role as at Securian Canada following the transfer from SLF to Securian Canada

Customer Service Trainer

Fido (via Atelka/TTEC
Montreal, Quebec
07.2014 - 12.2018
  • Trained and coached new customer service representatives to ensure operational readiness.
    Guided agents in enhancing customer satisfaction and optimizing processing times.
    Delivered telephone support to Fido customers regarding subscriptions, payments, and mobile services.
    Managed customer files, including billing, payments, and service changes.

Ramp Agent

Airport of Montréal – Airport Terminal Services (ATS)
Montreal, Quebec
11.2013 - 06.2014
  • Managed baggage handling processes, improving operational effectiveness and passenger satisfaction.
    Monitored adherence to airport safety protocols, mitigating risks and ensuring safety.
    Provided assistance to transit passengers, addressing needs and facilitating smooth transitions.

Customer Service Representative

Dublin Airport, Ireland
Dublin Ireland
01.2007 - 09.2013
  • Welcomed and assisted passengers with reduced mobility throughout travel experience.
    Facilitated customs and immigration formalities to ensure compliance.
    Transported passengers between terminal and remotely parked aircraft efficiently.

Airport Security and screening officer Officer

Airports of Mauritius
Plaine - Magnien, Grand-Port
12.1999 - 12.2006
  • Conducted security screenings of passengers and baggage at airport terminals.
  • Monitored surveillance systems to identify suspicious activities in real-time.
  • Collaborated with law enforcement for incident reporting and response coordination.
  • Implemented safety protocols to ensure compliance with aviation security regulations.
  • Communicated effectively with passengers to address concerns and provide guidance.
  • Monitored surveillance equipment to detect suspicious behavior or activities.
  • Maintained detailed records of all screening activities conducted throughout shift.

Education

GED -

Presidency College
Mauritius

Skills

  • Claims processing and insurance management
  • Customer relationship management
  • Data entry and accuracy
  • Policyholder assistance and support
  • Quality assurance and control
  • Team leadership and collaboration
  • Decision-making and problem-solving
  • Research skills
  • Empathy and patience in service
  • Microsoft Office Suite proficiency
  • Email management and organization
  • Clerical support and administration
  • Punctuality and reliability in tasks
  • Customer relations strategies
  • Adaptability and flexibility

Affiliations

  • Online reading
    Soccer
    Cooking
    Family activities, trekking

Accomplishments

  • Won the extra miles award several times.(even 6 times in a row)

Certification

  • Quebec valid license

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Securian Canada
03.2023 - 03.2025

Customer Service Representative

Sun Life Financial
01.2019 - 03.2023

Customer Service Trainer

Fido (via Atelka/TTEC
07.2014 - 12.2018

Ramp Agent

Airport of Montréal – Airport Terminal Services (ATS)
11.2013 - 06.2014

Customer Service Representative

Dublin Airport, Ireland
01.2007 - 09.2013

Airport Security and screening officer Officer

Airports of Mauritius
12.1999 - 12.2006

GED -

Presidency College

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Shashi Sing Gudday