Shashi Shekhar Singh
Brampton,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Highly proficient in network and server configuration and data analysis.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Internet Access Solutions Limited
08.2023 - Current
- Provide front line technical assistance via phone, email or ticket system to resolve network and routing problems.
- Provision hardware and build network links for new customers and upgrades to current customers.
- Maintain VOIP Network, including Hosted PBX, Customer Premise Phone Systems, Phone Line Gateways.
- Maintain backup systems used in wireless and wired networking ensuring all devices and nodes are backed up.
- Monitored systems in operation and quickly troubleshot errors.
Business Support Technician
Rogers Communications
02.2022 - 10.2023
- Excellent Proficiency and perform network diagnostics for business user using tools such as Cisco Meraki, Cisco Umbrella, Cradlepoint NetCloud Manager, SharePoint Drive, Microsoft Office Tools.
- Troubleshoot connection issues with Ethernet technology (including DHCP, DNS, ), Static IP, network equipment, IP technology, Managed Wi-Fi, and complex wireless services including 2G, 3G, LTE, and 5G on various types of wireless devices.
- Providing technical expertise on Email related Issue, Mail server Issues. Diagnose issues related to software and hardware of Smartphones, Rocket Sticks, iOS, Android and Windows/Mac platforms. Provide support for Cradle point.
- Assisting in the design & implementation of the network and troubleshooting. Helping Users with VOIP phones and Soft Phones on Desktop and Mobile Phones .
- Working on ticketing tools like SalesForce and Service Now for incidents and Service Request. Handle escalated cases/calls and resolve the issue keeping in mind the customer satisfaction.
- Advise and educate end users on procedural guidelines, technical manuals to ensure a complete solution of their technical or service questions.
Office Manager
N.G. Engineers & Contractors
01.2016 - 11.2019
- Coordinated schedules, appointments and bookings by communicating with staff and Director, decreasing scheduling issues.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Two Year Diploma - Computer Systems Technician - Network Systems
Mohawk College of Applied Arts And Technology
Hamilton, ON01.2022
Three Year Diploma - Computer Engineering
The Punjab State Board of Technical Education
Chandigarh11.2014
Skills
- Hardware and Software Configuration
- Azure Fundamentals
- Cloud Concepts
- IT Hardware & Software support
- Desktop Virtualization
- Network Configuration & Administration
- Project Management
- Analytical Skills
- Fast Learner
- Desktop Support
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Certification
- Microsoft Certified : Azure Fundamentals
- Core 2 Comptia A+ ( Working on Core 1)
- Technical Support Fundamentals ( Coursera - Google)
- 5G Technology Strategy: Next-Generation Mobile Networking ( LinkedIn)
Timeline
Technical Support Representative
Internet Access Solutions Limited
08.2023 - Current
Business Support Technician
Rogers Communications
02.2022 - 10.2023
Office Manager
N.G. Engineers & Contractors
01.2016 - 11.2019
Two Year Diploma - Computer Systems Technician - Network Systems
Mohawk College of Applied Arts And Technology
Three Year Diploma - Computer Engineering
The Punjab State Board of Technical Education
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