Shashika Samarathunga

Demonstrating a high degree of customer service while performing point of ( sales transactions all refunds, exchanges, and purchases) in accordance with company guidelines

Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries

Ensuring the store is visually appealing through participation in product presentation, store housekeeping and visual displays.
Maintain a safe and clean store environment for teams and customers

• Engaged customers in friendly, professional dialogue to determine needs
• Process customer transactions trough the register when required
• Organize and straightens merchandise areas on the sales floor
• Escort customers to appropriate merchandise
• Explain Basic features of merchandise to customers
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Arrange new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Answer customer phone calls regarding products, special events and online orders or direct phone calls to appropriate department.

• Establish positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
• Addressed inquiries, resolved customer issues and managed customer relations
• Representing the Company at government Procurement Meetings, Industry events and Conference
• Working closely with the Company's sales team enabling them to meet their commercial Objectives
• Educated customers on special pricing opportunities and company offerings
• Maintained customer privacy and protected company operations by keeping information private and confidential.

• Responsible for overseeing and monitoring the corporate marketing functions of the company
• Handling all quantity and shopping tenders of government institutes and evaluating the progression of quoted tenders
• Developing and implementing of marketing and product strategies, and structures to achieve sales targets
• Evaluate progression of sales targets given to sales executives
• Establish corporate relationship with the government agents and relevant parties in order to influence business objectives
• Prepared sales reports and attended regular meetings to update staff about new sales processes and trends.

• Maintains and developing relationships with existing customers via meetings, telephone calls and emails
• Handling customers complaint
• Promoting all product effectively to new customers and inform existing customers
• Achieving the monthly and annual sales targets
• Process quotations and sales order in a timely manner including reviewing and checking orders
• Records sales and order information and sends copies to the sales manager.