SHASHANK VASANTHAKUMAR
Greater Toronto Area,Canada
Summary
Fraud & Risk Analyst with 5+ years of experience in transaction monitoring, fraud investigations, and compliance operations within high-volume environments at Amazon.
Proven expertise in reviewing case backlogs, analyzing transaction logs, identifying suspicious activity, and documenting financial impact with 95%+ audit accuracy.
Skilled in using SQL, Excel, Data Logging & Monitoring Tools (Splunk-like environments) and investigation tools to support fraud detection, case resolution, and customer communication workflows.
Overview
7
7
years of professional experience
Work History
Compliance Generalist
Outlier Ai
Remote
09.2025 - Current
- Led compliance audits to ensure adherence to regulations and internal policies.
- Developed and implemented risk assessment frameworks to identify potential compliance gaps.
- Executed advanced SQL queries, utilizing joins, aggregations, and CTEs, to systematically validate model outputs and improve overall data quality.
- Collaborate with cross-functional AI teams to train, evaluate, and optimize machine learning models, improving performance, precision, and response reliability.
- Analyzed data validation errors and conducted edge-case testing to optimize model performance and adaptability in diverse scenarios.
- Integrated operational insights and e-commerce strategies to optimize AI outputs for improved business alignment and customer satisfaction.
Senior Catalog Analyst II
Amazon Development Center
07.2021 - 09.2023
- Executed comprehensive risk assessments of third-party data and tools, identifying compliance gaps and recommending mitigation actions.
- Conducted data investigations across large datasets to identify anomalies, fraud indicators, and operational risks.
- Led cross-functional initiatives that increased workflow efficiency by 20% and reduced handling time by 4 hours per task.
- Implemented monitoring frameworks that raised SLA adherence to 98%, strengthening operational risk controls.
- Conducted large-scale data analysis using SQL and Excel to detect anomalies and operational risks.
- Documented SOPs and process maps to support audit readiness and procurement governance.
Product Analyst I
Amazon Development Center
06.2020 - 07.2021
- Facilitated compliance and risk management across Legal, QA, and Operations, producing measurable reduction in audit findings.
- Supported compliance investigations and case documentation aligned with internal risk and fraud policies.
- Documented operational procedures for vendor governance, improving process clarity and reducing onboarding delays.
- Coordinated Agile processes and tracked remediation actions in JIRA and Confluence to accelerate issue resolution.
- Supported development of a centralized data platform to improve data access and drive measurable efficiency gains.
- Designed A/B test frameworks to evaluate feature changes, translating user insights into prioritized recommendations that drove measurable product refinements.
- Implemented KPI tracking dashboards to monitor adoption and retention, enabling stakeholders to spot trends and deliver timely course corrections.
Transaction Risk Management Support
Amazon Development Center
12.2018 - 06.2020
- Reviewed high-volume fraud and risk cases from backlog queues, ensuring timely investigation and resolution
- Analyzed account activity, profile changes, and transaction patterns to identify suspicious behavior
- Retrieved and validated transaction logs and redemption data from internal systems for investigation
- Documented case findings, financial impact, and loss exposure with 95%+ audit accuracy
- Escalated high-risk cases and provided clear resolution notes for frontline teams
- Supported customer communication workflows using templated responses
- Improved case handling efficiency by streamlining investigation workflows
Education
Conestoga School of Applied Computer Science & Information Technology
Waterloo05-2025
Bachelors of Business Administration - Finance & Marketing
PES University
Bengaluru05-2018
Skills
- Risk Management
- Data Analysis
- Collection Recovery
- Customer Lifecycle
- Data Mining
- PowerBI Dashboards
- SAS Programming
- Data Validation
- SQL Reporting
- Credit Lifecycle
- Transaction Monitoring & Log Analysis
- Account Activity Review & Risk Profiling
Accomplishments
- STAR PERFORMER AWARD (2019) Recognized for four consecutive quarters of outstanding performance in transaction risk management, maintaining a 95%+ audit accuracy rate while identifying high-risk operational patterns.
- SELLER DELIGHT AWARD (2019–2020) Honored for driving high stakeholder satisfaction by designing streamlined investigation processes that resolved complex, client-impacting issues and improved operational workflows.
- EMPLOYEE OF THE MONTH (2021–2022) Earned multiple peer and leadership recognitions for exemplary teamwork and cross-functional coordination, facilitating communication between engineering and operations teams to hit critical project milestones.
Timeline
Compliance Generalist
Outlier Ai
09.2025 - Current
Senior Catalog Analyst II
Amazon Development Center
07.2021 - 09.2023
Product Analyst I
Amazon Development Center
06.2020 - 07.2021
Transaction Risk Management Support
Amazon Development Center
12.2018 - 06.2020
Bachelors of Business Administration - Finance & Marketing
PES University
Conestoga School of Applied Computer Science & Information Technology