Shashank Singh
Calgary,AB
Summary
As an astute and dedicated supervisor, my focus is on comprehensive leadership that drives cost reduction and maximizes quality. With a strong background in hospitality management and extensive experience in food and beverage service, I excel at multitasking and ensuring exceptional customer experiences while optimizing overall costs. Throughout my 19-year career in the hospitality and tourism industry, I have worked with renowned brands such as Marriott, Fairmont hotels, IHG Hotels, and Oberoi Hotel, gaining diverse experience across countries including the United Kingdom, Bermuda Island, and Canada. Being a brand ambassador for my organization brings me great joy, and now I seek a new leadership platform to further enhance my skills and experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Pomeroy Kananaskis Mountain Lodge
2024.07 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
Food And Beverage Supervisor
Delta Hotels by Marriott and Delta Bessborough
2023.01 - 2024.07
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Develop and maintain positive work relationships with others to reach common goals and ensure staff is working together as a team to ensure optimum service and that guests needs are met
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Completing opening and closing duties including setting up necessary supplies and tools, cleaning all equipment's and areas, locking doors etc
- Inspect storage areas for organization, use of FIFO, and cleanliness
- Complete scheduled inventories and stock requisition necessary supplies and complete work orders for maintenance and repairs
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/ Open Door Policy
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Catering And Banquets Assistant
University of Saskatchewan
2023.03 - 2024.07
- Provide customer service, run daily list of events to confirm accuracy and completion of orders
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Order Dining room supplies Liquors and equipment
- Coordinate regarding room set-up, arrange AV requirements, including screens, overhead projectors, microphones etc
- Actively to plan work coordinate the activities to meet the schedule
- Communicate with Catering Coordinator regarding contracts, and banquets.
Food & Beverage Associate
Fairmont Hotels & Resorts
2011.06 - 2020.01
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Increased customer satisfaction rate 100% by demonstrating excellent customer service etiquette.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
Food & Beverage Team Leader
Holiday Inn (IHG)
2007.10 - 2011.02
- Greet customers, present the menu and suggestive sale
- Satisfy customer query on food and beverage
- Ensure quality service in the dining room and serve meals
- Always ensure health and safety environment
- Take care of Mini bar, inventory and refill them
- Follow the company standards to meet the good score of mystery guest
- Worked in Room service, mini bar, Rotisserie restaurant, lounge, and sport bar.
Food & Beverage Crew Member
Mc Donald's
2007.01 - 2007.10
- Greeting customers and taking orders
- Processing payments on electronic cash register
- Preparing food and package take-out food
- General housekeeping.
Food & Beverage Server
Milan Fine Dining Restaurant
2006.11 - 2007.01
- Greeting customers and taking orders
- Processing payments on electronic cash register
- General housekeeping.
Food & Beverage Steward
The Oberoi
2005.09 - 2005.10
- Cleaning and setting tables and placing seasonal decorations
- Welcoming customers and presenting the menu
- Stocking wait staff serving station.
Customer Service Executive
Godrej Upstream Ltd
2005.03 - 2005.04
- Answering customer calls related to wireless network
- Update customer about ongoing offers and promotions
- Book call back for customer satisfaction.
Education
Postgraduate Diploma - Hospitality And Tourism Management
LSM Business School
London, United Kingdom10.2010
Cabin Crew Certificate
Bombay Flying Club
Mumbai, India06.2005
Bachelor of Arts - Arts
University of Mumbai
India03.2005
Skills
- Guest Voice and LQA
- Software knowledge: CI, UniFocus and PGI Payroll, Micros, Silverware, Maitre D, Aloha
- Catering Coordination
- Cost Control
- Bar Management
- Food presentation
- Fine-dining expertise
- Cost Reduction
- Staff Supervision
- Food Safety Compliance
- Inventory Management
- Quality Assurance
- Waste Reduction
- Wine pairing
- Scheduling Staff
- Menu development
- Sanitation Standards
- Ordering Supplies
Certification
- Food Safe - Level 1 , Food Safety 1st.com, 02/06/2024
- USask WHMIS 2015 , University of Saskatchewan, 04/23/2023 to 04/22/2026
- Pro Serve Alberta , 03/01/2023 to 03/01/2028
- Serve it Right, Saskatchewan , 03/01/2023 to 03/01/2028
Accomplishments
- Colleague of The Month/ May 2016 - Fairmont Southampton, Bermuda
- Outstanding Employee by Leading Quality Assurance / May 2016 - Fairmont Southampton, Bermuda
- Best Team Player/ Year 2013 - Cabana Bar & Grill / Fairmont Southampton, Bermuda
- Best Team Player / Year 2012 - Cabana Bar & Grill / Fairmont Southampton, Bermuda
- Letter of Appreciation / May 2009 - Holiday Inn, London Heathrow, M4J4, UK
- Employee of the Month/ Nov 2009 - Holiday Inn, London Heathrow, M4J4, UK
References
Available on Request.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Food and Beverage Supervisor
Pomeroy Kananaskis Mountain Lodge
2024.07 - Current
Catering And Banquets Assistant
University of Saskatchewan
2023.03 - 2024.07
Food And Beverage Supervisor
Delta Hotels by Marriott and Delta Bessborough
2023.01 - 2024.07
Food & Beverage Associate
Fairmont Hotels & Resorts
2011.06 - 2020.01
Food & Beverage Team Leader
Holiday Inn (IHG)
2007.10 - 2011.02
Food & Beverage Crew Member
Mc Donald's
2007.01 - 2007.10
Food & Beverage Server
Milan Fine Dining Restaurant
2006.11 - 2007.01
Food & Beverage Steward
The Oberoi
2005.09 - 2005.10
Customer Service Executive
Godrej Upstream Ltd
2005.03 - 2005.04
Postgraduate Diploma - Hospitality And Tourism Management
LSM Business School
Cabin Crew Certificate
Bombay Flying Club
Bachelor of Arts - Arts
University of Mumbai
- Food Safe - Level 1 , Food Safety 1st.com, 02/06/2024
- USask WHMIS 2015 , University of Saskatchewan, 04/23/2023 to 04/22/2026
- Pro Serve Alberta , 03/01/2023 to 03/01/2028
- Serve it Right, Saskatchewan , 03/01/2023 to 03/01/2028
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