Shashank Puri
Surrey,BC
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Access Information Management
Surrey , BC
04.2022 - Current
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Followed data program techniques and procedures to maintain data entry requirements.
Kitchen Supervisor
Northland Properties
Kamloops , BC
04.2019 - 12.2021
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Community Operations Specialist
Uber
Hyderabad , India
03.2018 - 12.2018
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Prepared reports detailing data analysis along with prospective solutions, benefits and costs.
- Conducted training classes for employees on features and operation of products, client tools and processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service
Customer Service Representative
HSBC
Hyderabad , India
10.2016 - 12.2017
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Used excellent verbal skills to engage customers in conversation and effectively assess satisfaction, determine needs and offer new services.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Post Baccalaureate Diploma - Finance
Thompson River University
Kamloops, BC12.2021
BBA - Finance
Aurora Degree College
Hyderbad, India06.2016
Skills
- Confident, articulate, and professional speaking abilities (and experience)
- Reporting and Documentation
- Administrative Support
- Great computer skills, proficient with various word processing, spreadsheet, and presentation software
- Detail orientated
- Financial Analysis
- Work independently to complete my tasks on time, but I also enjoy brainstorming and collaborating with my colleagues
Accomplishments
- Led team to achieve highest number of loan approvals , earning recognition from upper management and financial reward.
- Recognized as Employee of the quarter for outstanding performance and team contributions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Data Entry Clerk
Access Information Management
04.2022 - Current
Kitchen Supervisor
Northland Properties
04.2019 - 12.2021
Community Operations Specialist
Uber
03.2018 - 12.2018
Customer Service Representative
HSBC
10.2016 - 12.2017
Post Baccalaureate Diploma - Finance
Thompson River University
BBA - Finance
Aurora Degree College
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