Shashank Dayananda
Fort McMurray
Summary
Reliable business professional with 10 + years of experience in Sales and Marketing, Operations, project management, process improvement. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and reliable candidate successful at managing multi tasking priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Currently based out of Canada. Available via Whatsapp / Zoom for Interviews.
Overview
9
9
years of professional experience
Work History
Team Lead Business Service Delivery
Accenture Solutions Private Limited
12.2020 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Business Analyst
Trigent Software Inc.
08.2018 - 08.2020
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
Business Development Manager
Jabra Connect India - Innova Telcom Pvt Ltd
02.2018 - 07.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Represented company and promoted products at conferences and industry events.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Implementation Consultant
PeopleWorks - Crossdomain Solutions Pvt Ltd
11.2017 - 02.2018
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
Assistant Sales Manager
Thomas Cook India Ltd
08.2017 - 11.2017
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Digital Marketer / Business Manager
Decisive Analytical Systems Pvt Ltd
08.2015 - 11.2016
- Collaborated with internal departments to build digital experiences and achieve marketing goals.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
- Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
- Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
- Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
Associate Operations Specialist
EMC Software Services Pvt Ltd - DELL EMC
04.2014 - 08.2015
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
MBA - Marketing
RNS Institute Of Technology
Bengaluru, India05.2014
Bachelor of Commerce - Accounting
Seshadripuram Institute of Commerce And Management
Bengaluru, India06.2011
Skills
- Certified Scrum Master ( CSM)
- Trends Tracking
- Regulatory Compliance
- Performance Monitoring
- Schedule Management
- Performance Improvement
- Quality Control
- Resource Allocation
- Key Performance Indicators
- Team Supervision
- Client Service
- Mentoring
- Quality Improvement
- Service Level Agreements
(Currently preparing for PMP)
Languages
English
Native or Bilingual
Timeline
Team Lead Business Service Delivery
Accenture Solutions Private Limited
12.2020 - 11.2022
Business Analyst
Trigent Software Inc.
08.2018 - 08.2020
Business Development Manager
Jabra Connect India - Innova Telcom Pvt Ltd
02.2018 - 07.2018
Implementation Consultant
PeopleWorks - Crossdomain Solutions Pvt Ltd
11.2017 - 02.2018
Assistant Sales Manager
Thomas Cook India Ltd
08.2017 - 11.2017
Digital Marketer / Business Manager
Decisive Analytical Systems Pvt Ltd
08.2015 - 11.2016
Associate Operations Specialist
EMC Software Services Pvt Ltd - DELL EMC
04.2014 - 08.2015
MBA - Marketing
RNS Institute Of Technology
Bachelor of Commerce - Accounting
Seshadripuram Institute of Commerce And Management
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