Shashank Bhardwaj
Calgary,Canada
Summary
Results-driven administrative and financial professional with over 3 years of experience in customer service, student finance, and office operations. Proven ability to manage student aid processes across multiple provinces, including Alberta Student Loans, SABC, and OSAP. Skilled in contract amendments, financial planning, and client support. Strong track record of accuracy, communication, and problem-solving. Adept at working in fast-paced environments while maintaining attention to detail and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Student Financial Planner
Campus Support | VCAD
06.2023 - Current
- Advised students on tuition fees, government financial aid for all provinces including AB, OSAP, BCSA.
- Worked with both new and returning students (2nd and 3rd year) with student loans and contract amendments.
- Evaluated student financial situations, providing tailored advice on scholarships, grants, and loan opportunities.
- Assisted students with other forms of funding like Band Funding, WCB, WSBC, Bank Loans, Micro Lending firms (Windmill/Alpine), Employer Funding and Self Paying students.
- Delivered high-level customer service through email, phone, and in-person interactions to resolve student financial concerns.
- Liaised with government agencies like the NSLSC, the CRA and internal departments to ensure seamless student funding disbursements.
- Exceeded financial performance targets by optimizing scholarship fund allocations, resulting in a 25% increase in cash flow for the college, significantly enhancing the institution's financial health and student support services.
- Sustained up-to-date knowledge of federal, provincial, and institutional financial aid policies and regulations.
- Rectified account discrepancies between internal records and government agency databases as needed.
Customer Service Representative
Manitobah Mukluks
01.2021 - 04.2023
- Top Sales Person 3 months in a row.
- Addressed customer issues with a 95% satisfaction rate, upholding high service quality standards.
- Executed an upselling strategy, increasing average transaction values by 30%.
- Aided customers with product selection, using in-depth knowledge of products and services.
- Provided fast and friendly service to handle questions and service complaints.
- Collaborated with team members to streamline sales processes and increase efficiency.
Education
Post Graduate Diploma - Global Business Development
Seneca College
Toronto, ON04.2022
Post Graduate Diploma - Human Resources Management
Canadore College
Scarborough, ON01.2023
Bachelor of Arts -
Kurukshetra University
India08-2020
Skills
- Excellent Communication and Empathetic Listening skills
- Ability to Multitask, Conflict Resolution and Mediation
- Expertise in Alberta Student Loans, SABC, and OSAP
- Knowledge of Student Aid programs across all Canadian provinces
- Customer Service Adaptability while responding to Difficult Customers
- Financial Analysis and Strategic Planning
- Proficient in administrative operations
- Team worker and a Natural Leader
- Financial Aid Advising
- Problem-solving abilities
- Microsoft Excel
LANGUAGE
English: Native
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Student Financial Planner
Campus Support | VCAD
06.2023 - Current
Customer Service Representative
Manitobah Mukluks
01.2021 - 04.2023
Post Graduate Diploma - Global Business Development
Seneca College
Post Graduate Diploma - Human Resources Management
Canadore College
Bachelor of Arts -
Kurukshetra University
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