Shashank Bhardwaj
Toronto,ON
Summary
Seeking a customer service role where I can utilize my excellent communication and conflict resolution skills to provide outstanding service and support to clients.
Summary:
- Customer-focused professional with a track record of delivering exceptional service
- Strong interpersonal skills and the ability to engage with people confidently
- Excellent communication, conflict resolution, and empathetic listening skills
- Proficiency in time management and problem-solving
- Skilled in using Microsoft Office and industry-specific software
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart Financial
11.2022 - Current
- Provided exceptional customer service, including handling, and resolving customer complaints
- Assisted customers with product selection and ordering, using in-depth knowledge of products and services
- Maintained accurate and organized customer and sales records using Microsoft Excel
- Assisted with the implementation of new customer service policies and procedures
Customer Service Representative
Manitobah Mukluks
06.2022 - 11.2022
- Provided exceptional customer service, including handling, and resolving customer complaints
- Assisted customers with product selection and ordering, using in-depth knowledge of products and services
- Maintained accurate and organized customer and sales records
- Contributed to the development of new customer service policies and procedures
Supervisor/Sales Representative
BDC Lighting and Trades Supply
02.2022 - 06.2022
- Supervised a team of sales representatives and assisted with training and development
- Generated leads and maintained lists of prospective customers
- Adapted to a fast-paced work environment and remained flexible
- Proficient in using Microsoft Excel for data entry and keeping sales/purchase records
- Monitored customer accounts, updating payment and shipping details in company system
- Prepared weekly and monthly reports of business activity and sales forecasts
- Tracked sales numbers and issued progress reports to executives for review
- Researched market and competitor trends to implement best practices and improve customer satisfaction
Education
HRM - Human Resources Management
GPA: 3.4
Post Graduate Diploma - Global Hospitality Business Development
04.2022
Skills
- Strong and developed communication skills
- Strategic vision, quick learner, friendly and patient
- Ability to multitask and resolve conflicts
- Skillful with time and risk management
- Team worker and collaborator
- Proficiency in Microsoft Office and industry-specific software
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative - Walmart Financial
11.2022 - Current
Customer Service Representative - Manitobah Mukluks
06.2022 - 11.2022
Supervisor/Sales Representative - BDC Lighting and Trades Supply
02.2022 - 06.2022
Canadore College - HRM, Human Resources Management
Seneca College - Post Graduate Diploma, Global Hospitality Business Development
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