Summary
Overview
Work History
Education
Skills
Personal Qualifications
Timeline
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Shashangi Waghchaure

Calgary,AB

Summary

Dynamic customer service professional with extensive experience at Staples, excelling in point-of-sale transactions and fostering client relationships. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Proven ability to collaborate with teams to exceed sales goals while maintaining high standards of service and organization.

Overview

6
6
years of professional experience

Work History

Customer Service Representative / Cashier

Staples
Calgary, Canada
11.2024 - 02.2025
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Adjusted bills and refunded money to resolve customer's service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Cashier

Big Bazaar
Ahmednagar, India
06.2022 - 03.2024
  • Helped customers find specific products, answered questions, and offered product advice.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Scanned items and checked pricing on cash register for accuracy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Technology Sales Representative

Ram Agency
Ahmednagar, India
06.2019 - 04.2022
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Exceeded sales goals by using consultative sales talents, and effectively explaining products and services to generate interest.
  • Ensured client satisfaction by providing timely follow-up on service requests.
  • Pleasantly greeted customers both in-person and on phone, providing exceptional assistance, and service and promoting lasting business relationships.
  • Ensured company merchandising standards via accurate pricing, signage, and displays.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Participated in team meetings to discuss strategies for increasing sales volume.

Education

Bachelor of Science - Computer Science

Ahmednagar College
Ahmednagar, India
04-2009

Skills

  • Point-of-sale transactions
  • Customer service
  • Communication skills
  • Team collaboration
  • Time management
  • Verbal and written communication
  • Problem-solving
  • Microsoft Office: MS Word, MS Excel, MS PowerPoint
  • Enthusiastic
  • Highly Motivated

Personal Qualifications

Master of Science in Computer Science, Pune University, Maharashtra, India, 06/01/09, 04/30/11

Timeline

Customer Service Representative / Cashier

Staples
11.2024 - 02.2025

Cashier

Big Bazaar
06.2022 - 03.2024

Technology Sales Representative

Ram Agency
06.2019 - 04.2022

Bachelor of Science - Computer Science

Ahmednagar College

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Shashangi Waghchaure